Credit Admin Officer – (Logbook and Dispatch)

DUTIES AND RESPONSIBILITIES.

• Confirm account status after loan clearance and educate clients on logbook release processes.

• Respond to emails and receive calls escalated concerning logbooks.

• Verify logbook status and provide customer guidance.

• Followup on cases requiring NTSA and ICT intervention.

• Execute ownership transfer and discharge for clients who have cleared their loans.

• Ensuring all company vehicles are booked on the NTSA platform.

• Oversee the dispatch of logbooks to customers.

• Maintain an updated logbook register for dispatched logbooks.

Quality Assurance Analyst

What you will do:

MAIN TASKS:

• Conducting regular call audits & documenting call findings, to include positive performance & areas of improvement.

• Prepare detailed reports of call evaluations including performance metrics, trends, and actionable feedback.

• Provide regular updates to the HOD & Call Centre Supervisor on agent performance, highlighting recurring issues or patterns.

• Provide feedback and coaching to agents based on call evaluations, focusing on improving performance and customer interactions.

• Work with team leads and supervisors to identify training needs and areas for development.