Head of Security Operations

Role Purpose:

• Ensures the safety of guests, staff and property by leading all security operations, enforcing safety protocols, managing risks and ensuring compliance with regulations. The role supports a secure, welcoming environment that upholds the hotel’s reputation and smooth operations.

ROLES AND RESPONSIBILITIES

(include but are not limited to):

• Develop and enforce security policies, systems and procedures. Oversee surveillance, access control and incident response.
• Coordinate with law enforcement and manage investigations.
• Conduct risk assessments and protect physical/IT assets.
• Lead, train, and manage the security team.
• Ensure adherence to health and safety regulations (OSHA 2007).
• Manage emergency protocols and conduct safety training.

Experience and Qualifications:

• Security/law enforcement background preferred.
• Diploma and professional security training required.
• Membership in PROASAK or similar bodies a plus.
• 5+ years as a Security Manager within a 4- or 5-star hotel, preferably with an international brand.
• Computer literate.

Skills and Competencies:

• Proven leadership in hotel security operations.
• Strong knowledge of hotel operations and security systems.
• Expertise in surveillance, vigilance and fire safety.
• Understanding of Health & Safety standards and emergency response.
• Computer proficiency (reports, presentations, emails).
• Analytical, critical thinking and investigative skills.
• Excellent written and verbal English communication.
• Effective team leadership and organizational abilities. Professionalism, integrity, confidentiality and a positive attitude.
• Flexibility to work varied hours and respond to emergencies.
• Observant and responsive to unusual situations.

How to Apply

Please send a cover letter, CV & supporting documents to careersnssb@swiss-belhotel.com Deadline: 9th June 2025.

Income Auditor

Role Purpose:

• Responsible for reviewing and verifying all revenue transactions to ensure accuracy, completeness, and compliance with established financial procedures.

ROLES AND RESPONSIBILITIES
(include but are not limited to):

• Ensure system rates match contractual and rack rates; verify banquet charges against agreed terms.
• Validate support documents for complimentary and house use rooms.
• Confirm accurate recording of all guest and non-guest transactions across departments.
• Reconcile restaurant cash, Mpesa and credit card payments with relevant reports and documentation.
• Ensure proper backup for city ledger checkouts and validate bill transfers between accounts.
• Reconcile housekeeping vs. front office room statuses and generate discrepancy reports.
• Oversee timely billing, correct cashier errors and ensure all expected departures are properly checked out.
• Close all open POS checks, compile daily cashbook summaries and ensure all documentation is complete.
• Run and distribute night audit reports; raise audit queries and support additional audit tasks as required.

Experience and Qualifications:

• Bachelor’s Degree in Accounting or its equivalent.
• At least CPA Part III.
• 2 years working experience as a night/income auditor in a 4- or
• 5-star hotel, preferably with an international brand.

Skills and Competencies:

• Strong understanding of accounting principles and financial regulations; proficient in MS Office i.e Excel, Word and Hotel Finance Systems such as Micros, Opera, Materials Control and Sun Systems.
• Numbers-oriented with excellent organizational skills and a high attention to detail; capable of spreadsheet formulation and data analysis.
• Effective verbal and written communicator with the ability to interact professionally across departments and with the guests.
• Maintains high standards of ethics and professionalism; able to manage difficult situations.
• Able to work varied shifts, including mornings, evenings, weekends, holidays and overnights.
• Demonstrates the ability to handle multiple tasks, prioritize workload and thrive in a dynamic, fast-paced environment.
• Proactive in identifying, flagging and managing operational or financial issues.

How to Apply

Please send a cover letter, CV & supporting documents to careersnssb@swiss-belhotel.com Deadline: 13th June 2025