Relationship Officer- Business Development 

Department:
Business Development 

Reports To:
Branch Manager 

Job Summary:
To achieve business growth for the Bank by selling Enterprise products within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.   

Key Responsibilities: 

• Grow the bank’s liabilities, assets and NFI in the Enterprise segment. 
• Effectively manage PAR 
• Grow quality loan book 
• Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential clients. 
• Recommend for  product development relevant to the Enterprise Banking sector. 
• Evaluate credit proposals and oversee the credit applications process on a timely basis with the bank’s set turnaround times. 
• Effectively manage and expand the relationships with existing Enterprise banking clients and bringing in new clients so as to ensure business growth and continuity. 
• Actively ensure customer relationship management 
• Ensuring compliance with both internal and external regulatory requirements. 
• Safeguard and promote the bank’s image with the general public 
• Cross-sell and upsell other bank products 
• Any other official duty that may be assigned from time to time 

Key Competencies, Skills, qualification and Experience 

• Bachelor’s degree in a business related field 
• 1-2 years’ experience 
• MS Office 
• Interpersonal skills 
• Organization and planning skill 
• Networking skills 
• Attention to details 
• Analytical skills 
• Integrity

How to Apply
Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 21st March 2025 at 5:00pm.  

Note: “Only shortlisted candidates shall be contacted” 

Relationship Manager – Liabilities 

Location:
Rafiki Microfinance Bank, Head Office 

Department:
Liabilities 

Reports To:
Head of Liabilities 

Job Summary:
To grow good portfolio based on cheap deposits which in return means a higher  retention  in interest  income. Maintain a balance between the maturities of the bank assets and liabilities in order to maintain liquidity and to facilitate lending while also maintaining a healthy balance sheet 

Key Responsibilities:  

• Develop and nurture strategic relationships with the clients to ensure that the Bank maximizes on the Business potential/wallet size of the customer . 
• Continually recommend improvements and adaptations to existing systems, processes, and structures in order to ensure current and future viability of the relationships. 
• Acquire new corporate clients and continuous monitoring and nurturing of the relationships to ensure that clients are always satisfied with the Bank’s services and solutions. 
• Develop and ,package winning value propositions targeting major relationships with huge potentials for cheap deposits, quality assets, and substantial non–funded revenues. 
• Identify key contacts and key business influencers within the clients’ business and foster a relationship to ensure cutting edge information about the client’s business objectives, opportunities, and threats for proactive management. 
• Develop an intimate understanding of the client’s industry and business; analyze their modus operandi, management practices, and market conditions affecting the long-term sustainability and viability of the business and sector. 
• Introduce specialist skills on specific products and product mix at the appropriate time and level in order to create solutions that effectively satisfy client needs. 
• Initiate and monitor customer/Bank contact at all levels, ensuring that customers enjoy the highest standards of service. 
• Proactively monitor markets and pre-empt risks for both the Bank and the client with timely identification of potential problem accounts and formulating appropriate risk mitigating strategies. 
• Keep abreast of developments in the market; be aware of and target projects to be carried out by parastatals, government ministries a developmental agency to onboard the projects accounts, the value chain accounts of the end beneficiaries, and related parties. 
• Scope for and onboard collection business from cash-rich corporates with large collections volumes. 

 Key Competencies, Skills, Qualifications and Experience: 

• Bachelors degree 
• 6-7 years experience 
• Interpersonal 
• Emotional intelligence 
• Time management  
• Adaptability 
• Integrity 
• Confidentiality 

How to Apply
Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 21st March 2025 at 5:00pm. 

Note: “Only shortlisted candidates shall be contacted”