FIELD SALES REPRESENTATIVE

The Field Sales Representative drives sales and revenue growth by building and maintaining relationships with clients while identifying new sales opportunities. This role involves traveling to meet roofing clients, understanding their needs, and offering the most appropriate solutions.

Key Skills & Qualifications:

• Strong organizational and prioritization abilities to manage multiple tasks efficiently.
• Exceptional attention to detail and accuracy in maintaining records.
• High level of confidentiality and sound judgment in decision-making.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in Microsoft Word, Excel, PowerPoint, and other office tools.
• Effective problem-solving and multi-tasking capabilities.

Key Competencies:

• Achieving sales revenue targets and acquiring new clients.
• Building and maintaining strong client relationships to enhance retention.
• Efficiently managing assigned territories to maximize sales potential.
• Providing timely updates on customer order statuses and lead conversion rates.
• Demonstrating in-depth product knowledge to offer tailored solutions.
• Collecting and analyzing market trends to identify business opportunities.
• Ensuring customer satisfaction through excellent service and follow-up.

How to Apply

Send your CV to: hr@royalmabati.com Deadline: Wednesday, 30th April 2025

CUSTOMER CARE MANAGER

The Customer Care Manager will lead the team to ensure top customer satisfaction. They will handle inquiries, resolve complaints, and enhance service strategies. The role includes managing interactions, tracking performance, and improving processes.

Key Skills & Qualifications:

• Education: Bachelor’s Degree in Business Administration, Customer Service, or related field.
• Experience: Minimum of 5 years of experience in a customer care management role.
• Proven success in meeting customer satisfaction targets and improving service processes.
• Deep knowledge of customer service principles, best practices, and strategic implementation.
• Strong leadership and team motivation skills for optimal performance.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficient in MS Word, Excel, and PowerPoint.
• Adaptable, able to multitask, and collaborate with cross-functional teams.

Key Competencies

• Customer Service Strategy: Develop and align service strategies with business goals to enhance satisfaction.
• Team Management: Lead, train, and support the team to achieve performance targets.
• Customer Interaction: Handle escalations, resolve complaints, and implement feedback mechanisms.
• Performance Monitoring: Track service performance, set KPIs, and report insights.
• Process Improvement: Optimize service processes and integrate industry best practices.
• Customer Relations: Maintain strong relationships and use feedback to enhance services.
• Budget Management: Oversee budget allocation, monitor spending, and ensure compliance.
• Training & Development: Train, mentor, and review team performance for growth.
• Customer Feedback: Analyze feedback to improve services and address concerns.
• Compliance & Ethics: Ensure adherence to regulations and uphold ethical standards.

How to Apply

Send your cv to: hr@royalmabati.com Before Deadline: Friday, 25th April

TRUCK DRIVERS

• Must be 35 yrs of age and above
• Driving experience: 10 Years
• Vehicle: 6-wheeler +
• Clearance: Police Certificate
• Sales & Marketing course will be an added advantage.
• Driving Record: 2 continuous years, no accidents.
• Industry: 2+ Years in Manufacturing Sales Deliveries
• References: 2 Directors from past Jobs.
• Character: Good Morals, Interpersonal skills, Integrity.
• Education: O- level/ K.C.S.E

How to Apply

Send your cv to: hr@royalmabati.com Deadline: Friday, 25th April

IN-HOUSE SALES REPRESENTATIVE

The Sales Representative will sell the company’s products and services to individuals, businesses, and organizations. Duties include approach potential customers to win new business, strive to maintain good relationships with existing clients, and gain repeat business.

Key Skills & Qualifications:

• Excellent organizational and prioritization skills to handle sales activities effectively.
• Meticulous attention to detail and accuracy in reporting and database management.
• High level of confidentiality and strong judgment in client interactions.
• Exceptional written, verbal, and interpersonal communication skills.
• Ability to work independently and in a collaborative team setting.
• Proficient in Microsoft Word, Excel, PowerPoint, and related software.
• Strong problem-solving and multi-tasking abilities.

Key Competencies

• Generating new leads and maintaining client relationships to ensure repeat business.
• Conducting market research to identify customer needs and selling opportunities.
• Achieving sales targets by closing deals and negotiating terms effectively.
• Providing timely updates on customer order statuses and feedback.
• Demonstrating in-depth product knowledge and competitive market insights.
• Ensuring excellent customer satisfaction through professional after-sales service.
• Managing sales processes efficiently from initiation to closure.

How to Apply

Send your CV to: hr@royalmabati.com Deadline: Wednesday, 30th April 2025