Operations Manager (Smartphone Financing)
We are seeking an Operations Manager with a strong commercial mindset and experience in telecom, handset distribution, or consumer finance. This role is critical to ensuring the efficient day-to-day running of our device financing business. You will manage cross-functional operations, streamline processes, and ensure service delivery at scale – supporting sales, credit, logistics, and customer care teams. Prior exposure to the mobile phone ecosystem in Kenya is highly advantageous.
CAR SALES SPECIALIST INTERN – Kiambu
What you will do:
- Selling repossessed Cars in cash and refinancing
- Facilitating sale process documents
- Providing clients with the information required for each unit on sale
- Organising for vehicle assessments
- Prepare monthly report on car sales.
- Booking of both motor vehicles in the inventories
- Ensuring the sales process is followed to the letter according to the company’s guidelines
- Marketing the units due for sale through avenues provided
- Closing sales within given timelines
CALL CENTER INTERN
What you will do:
- Contact customers to negotiate and establish mutual beneficial repayment schedules and terms.
- Process and organize debt collection correspondence and related documentation.
- Ensure compliance with contractual obligations and regulatory requirements.
- Maintain accurate and up-to-date records of customer accounts including communication history and payment status.
- Build and maintain positive relationships with customers to facilitate smooth debt recovery and to minimize future delinquencies.
- Address and resolve debtor inquiries, complaints or concerns in a timely and professional manner.
- Identify and suggest improvements to the debt collection process to enhance efficiency and effectiveness.
- Achieve and exceed set debt recovery targets and performance metrics.
- Perform other related duties as assigned by the management
- Any other duty assigned.
Head of Sales (Smartphone Financing)
We are seeking a strategic and results-driven Head of Sales – Device Financing to lead our sales operations in Kenya. This pivotal role involves developing and executing sales strategies, managing a nationwide sales team, and driving growth in our device financing segment.
Head of Partnerships (Smartphone Financing)
We are seeking a commercially astute and well-connected Head of Partnerships – Smartphone Financing to lead strategic collaborations across the mobile phone supply chain in Kenya. The ideal candidate will have a robust background in partnerships or key account management within the mobile device industry, with experience at companies such as Transsion (Infinix, Tecno, itel), Samsung, Xiaomi, or other OEMs, distributors, or large retailers. This role is central to Mogo’s goal of expanding affordable access to smartphones through embedded financing solutions.