About iColo: A Digital Realty Company
iColo: A Digital Realty Company designs, builds, and operates state-of-the-art carrier-neutral data centers in Kenya and Mozambique to serve a broad spectrum of clients – telecom carriers, ISPs and peering points, IT and cloud providers, content providers, enterprise, and financial services customers. As part of Digital Realty’s data center platform, PlatformDIGITAL®, the company enables customers with a global connected
data community of 300+ facilities in 50+ metros across 25+ countries on six continents. For more information, please visit www.icolo.io or follow us on LinkedIn and X.
Job Description:
To provide technical, (preventative) maintenance, repairs, installation and customer service support in order adhere to agreed SLAs with clients and to maximize client satisfaction.
Duties and Responsibilities
- Maintenance
Performance Indicator
Execute maintenance and repairs of buildings and equipment in order to minimize ‘downtime’
- Day-to-day surveillance of building and equipment
- Support maintenance and repairs on buildings and equipment (e.g. generators / cooling) as scheduled by the Facility (team) manager
- Document all maintenance and repairs made on buildings and equipment in a timely fashion
- Co-monitor and co-direct repairs and maintenance executed by external employees and document the results
- Monitor equipment and installations to ensure adherence to safety standards
- Co-provide input on power usage and for capacity planning
- Act as a first point of contact for ESC for technical requests
- Acts as first line of response on alarms and handle or escalate alarms according to guidelines
- Participate in the full continuous (24×7) call-out team
2. Customer Implementation
Performance Indicator
Execute physical customer implementation process
- Under the co-ordination of the Customer Implementation Manager, co-install or co-supervise installation of customer equipment in the data centre and keep a complete record of the process and results
3. Customer Service Delivery
Performance Indicator
Provide service delivery of Value Added Services (VAS)
- Co-perform actual customer services as indicated in the client contract
Experience, Knowledge and Expertise:
- Secondary education in a technical field.
- Recent graduate with an Electrical, Mechanical or related Engineering background
- Qualified electrician certificate is a distinct advantage
- Minimum of 0 – 2 years experience as a technician in an electrical or industrial environment
- Knowledge of data centres is a distinct advantage
- Fluent in English
- Accurate and eye for detail
- Client-focused
- Good communication skills
- Good administrative skills
- Good decision-making skills
- Flexible working manner
- Stress-resilient