Job Purpose Statement:

The successful candidates will play a key role in ensuring accurate and timely processing of customer titles while delivering exceptional customer service.

Key Responsibilities:

1. Facilitate the accurate and timely processing of customer titles.
2. Address and resolve customer queries and complaints professionally, ensuring proper documentation.
3. Communicate and coordinate with customers to verify information, provide updates, and meet deadlines.
4. Manage multiple demands effectively and prioritize tasks efficiently.
5. Update the client database to meet regulatory obligations and maintain accuracy.
6. Foster strong internal working relationships and contribute to a collaborative team environment.
7. Identify procedural challenges and recommend effective solutions for improvement.
8. Perform any other duties as assigned.

Qualifications & Requirements:

• A Bachelor’s degree in Business Administration or a related field.
• A minimum of 3 years’ experience in Customer Service, Administration, Business Management, Economics, or Information Science.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to work independently while delivering high-quality results.
• Proficiency in computer applications.
• A team player with strong organizational skills.
• High level of integrity and confidentiality.