National Customer Manager
Role Context
Plan, organise and direct the Key Accounts Group in country in order to achieve targeted revenues and profitability.
Key responsibilities
- Manage and develop a portfolio of prospects and existing customers & establish customer agreements. Develop and implement an approach to secure competitors major account customers (prospects) in the shortest time possible
- Is in daily contact with customers, provide customer and sales support. Liaise with Ground Operations to ensure that Regular customers get the required service
- Make decisions during negotiation with customers related to volume and discount levels. Propose discount agreements to the sales manager for approval
- Plan, organise and direct the National Channel Group in country in order to achieve targeted revenues and profitability
Minimum Requirements
Education & Experience
- Bachelor Degree and 6-8 years’ experience in related field, including at least 2 years of supervisory experience
- Extensive depth of expertise and knowledge in specialized areas
- A thorough understanding of specific aspects of work supervised
- Develops advanced concepts
- Viewed as expert in functional or business area within DHL
- Deals with cross-cultural tactical issues
- Relationship building
- Commercial focus
- Customer Orientation
- Building and leading teams
- Cross border thinking
- Computer proficiency