JOB PURPOSE

The role of an Enterprise and Infrastructure officer is to oversee and manage an organization’s network and IT infrastructure to ensure that it functions smoothly, securely, and efficiently. This role is essential for maintaining the technological backbone of an organization and ensuring that all employees have the necessary tools and resources to carry out their work effectively.

KEY RESPONSIBILTIES 

• Network Planning and Setup
• Network Management
• Network Integration
• Network Security

• Business Continuity Planning 
• Outsourced Support Services 

MAIN ACTIVITIES

Network Planning and Setup

• Design, implement and maintain the organization’s network infrastructure, including routers, switches, firewalls, and wireless access points to achieve performance and availability targets.
• Assess the current infrastructure’s capacity and plan for future growth and scalability. Upgrade or expand the infrastructure as needed to accommodate organizational requirements.
• Maintain comprehensive documentation of network and infrastructure configurations, procedures, and policies. Keep records of changes, updates, and configurations.

Network Management

• Manage the physical and virtual infrastructure components, including servers, storage, data centers, and cloud resources. This includes the setup, configuration, and maintenance of hardware and software.
• Monitor network and infrastructure performance, identify issues, and promptly address them to minimize downtime and disruptions. Troubleshoot network connectivity, hardware, and software problems.
• Provide technical support and assistance to end-users and various departments within the organization, addressing their IT-related issues and needs.
• Stay up-to-date with emerging technologies, evaluate vendor solutions, and make recommendations for technology adoption or upgrades that can improve efficiency or reduce costs.
• Collaborate with other IT professionals, such as system administrators, security experts, and software developers, to ensure a seamless and integrated IT environment.
• Provide training and awareness programs to employees on best practices for using the network and infrastructure systems securely and efficiently.

Network Integration

• Effectiveness of integration of network strategy / blueprint with the bank’s business direction

Network Security

• Implement security measures to protect the network and infrastructure from cyber threats and ensure compliance with industry standards.
• Effectiveness of the network security (policy, controls and infrastructure) with regard to protection against exposure to and impact of risks associated with data loss, corruption and/or unauthorized access

Business Continuity Planning 

• Develop and maintain disaster recovery plans and backup strategies to ensure data and system integrity in case of failures or disasters.
• Provide and execute detailed Disaster recovery plans Network, Servers, and other Office Automation systems.
• To design and implement appropriate redundant links where appropriate, cost effective, and necessary. 

Outsourced Support Services 

• Supervise the vendors who provide network and infrastructure services to the bank.
• Work closely with vendors to ensure an up-to-date inventory of Bank equipment is kept and maintained.
• Coordinate and work closely with procurement team to ensure proper storage and disposal of IT equipment after they are declared obsolete.

ACADEMIC BACKGROUND

• University degree in Information technology/Computer Science/Electrical Engineering/Telecommunications. Master’s degree would be an added advantage. 

WORK EXPERIENCE

A minimum of three (3) years experience in IT with at least one (1) year of banking experience.

SKILLS & COMPETENCIES

• MUST have experience in administrating an enterprise network setup with remote office locations.
• Knowledge and experience in modern practices for ICT network infrastructure architecture and operations in medium to large banks to provide guidance on quality improvements and strategic changes.
• Technical skills to effectively perform or guide performance of network infrastructure design and operations activities/tasks in a manner that consistently produce high quality of service.
• A willingness to adapt to changing technology, security threats, and business requirements, as IT environments are constantly evolving.
• Strong knowledge of network security practices, including firewall configurations, intrusion detection and prevention, encryption, and vulnerability assessment.

PROFESSIONAL CERTIFICATION

• Training and certification in ICT Service Management e.g. ITIL, Enterprise Operating System administration e.g. MCSE, Network related certification e.g. CCNA, Security related certification etc.