Partner Operations Lead

YOUR MISSION

The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market. How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 mins. 

As a Partner Operations Lead, you will play a key role in the Glovo Partners team: you will be the ultimate responsible for optimizing key operations performance indicators such as partner preparation times, cancellations, courier waiting times, and customer ratings, amongst others.. Your role will be directly responsible for improving Partners’ experience across their whole journey, making them grow and improve user experience.

THE JOURNEY

• Optimize Top Partners Operational Performance: Assess their operations, identify bottlenecks, and define the action plans that will set them up for success.
• Scale Long Tail Operations: Support our smaller but more numerous Partners in overcoming challenges related to  our smallest Partners but larger in number, which face all types of issues from connectivity, engagement, and tool proficiency, ensuring they operate effectively.
• Enhance partner experience and satisfaction by collaborating with the Customer Service team to provide continuous support and drive high partner satisfaction.
• Ensure smooth onboarding for Partners, working closely with the Content Operations team to ensure new partners have the necessary tools, training, and information to set them up for success from day one.
• Advocate for product and tech improvements: identify local UX pain points and scalability challenges, proactively raising requests to Regional and HQ teams for feature enhancements.
• Drive collaboration and knowledge sharing by working cross-functionally with colleagues, regional teams, and HQ to execute impactful projects and foster a culture of learning.

WHAT YOU WILL BRING TO THE RIDE

• Experience:  5+ years in fast-paced environments such as startups, investment banking, top consulting firms, or leading internet companies.
• Ownership mindset: Proactive and action-oriented, with a strong drive to push initiatives forward and meet objectives within deadlines.
• Data-driven decision-making: Ability to analyze data, derive insights, and make informed business decisions while applying sound judgment when needed.
• Problem-solving: Skilled at providing scalable solutions to complex challenges.
• Project management: Strong organizational skills with the ability to handle multiple projects efficiently.
• Persuasive communication: Excellent at influencing and selling ideas in a compelling yet approachable way.
• Adaptability: Comfortable in high-growth, fast-paced startup environments.
• Hands-on attitude: Willing to tackle tasks at any level—no job is too big or small.
• Stakeholder management: Strong ability to engage and influence stakeholders at all levels.
• Leadership: Experience managing, coordinating, and motivating teams of 3+ people.
• Communication: Effective written and verbal communication skills in English.