Product Manager (Associate to Mid-Level) – Zeraki Flow
We’re hiring an Associate Product Manager or Product Manager for Zeraki Flow. Your mission? To turn messy internal workflows into beautiful, usable systems and to do it through continuous discovery, strategic clarity, and sharp execution.
Depending on your experience, you’ll either:
- Join as an Associate PM, managing parts of the Zeraki Flow stack and supporting
- delivery, with guidance from the PMs, Head of Product and Designers
- Or join as a Product Manager, owning the full Zeraki Flow experience from product
- vision and roadmap to delivery and outcomes.
What You’ll Be Doing
- Product Discovery & Strategy (Core to Both Roles)
- Champion internal user discovery: Regularly talk to stakeholders across Sales, CX,
- Finance, and Ops to uncover pain points, inefficiencies, and unmet needs.
- Turn insights into structured problems, not just feature requests.
- Lead opportunity mapping and hypothesis-driven experiments before committing to delivery.
- Collaborate with engineering and design to validate problem-solution fit early and often.
- Contribute to (APM) or define and own (PM) the long-term product vision and strategy for Zeraki Flow.
- Execution & Delivery
- Maintain a prioritized, outcome-oriented backlog aligned to strategic goals.
- Facilitate sprint ceremonies: Planning, Reviews, Retros, and Grooming.
- Drive agile delivery with a focus on velocity, quality, and measurable outcomes.
- Own QA and UAT processes to ensure quality releases.
- Stakeholder Management
- Serve as the connective tissue across departments: Gather insights, align priorities, and keep people looped in.
- Translate strategic business goals into clear product outcomes and roadmap items.
- Support change management and training where process shifts affect internal teams.
Performance Metrics
- Product Outcomes
- % reduction in revenue leakage or billing errors
- % increase in CRM usability or reporting completeness
- % of internal issues resolved within SLA
- Operational Efficiency
- Time saved through automation or simplification
- Time to onboard a new school
- Reduction in manual steps per internal process
- Discovery & Delivery Health
- % of roadmap items validated via discovery before build
- Sprint velocity & completion rate
- % of roadmap delivered per quarter
Requirements
- Culture & Mindset We’re Looking For
- Deep empathy for internal users and a hunger to solve real operational problems
- Obsession with clarity, simplification, and ruthless prioritization
- A systems thinker who sees dependencies and trade-offs
- Bias toward learning: test, validate, then build