Product Operations Associate

Job location:  Nairobi, Kenya

About the role:
Product Operations Associate is a part of the Digitization & Automation team and works closely with the in house tech team and other business stakeholders to help Sun King design, develop and implement intelligent, tech-enabled solutions to help solve a large variety of our Business problems. This position reports to the Product Manager.

What you would be expected to do:

• Monitor technical issues/bugs raised by stakeholders related to our mobile applications/portals/automations and lead coordination with the development team to get it sorted.
• Ensure day-to-day functioning and monitoring of current products by handling configurations and change requests.
• Rolling out of new products/features/automations and resolving stakeholder queries/issues.
• Automate business processes using tools like Zapier/Google Scripts, and other automation tools.
• Partner with cross-functional groups and support the Product Manager in the entire product lifecycle, from design to development to launch.
• Create Flow Charts, Mock Screens, and PRDs for business requirements, user requirements, functional & non-functional requirements and system requirements following the guidance of the Product Manager.
• Accountable for testing of applications/solutions/web panels at various stages of the lifecycle.

You might be a strong candidate if you have/are:

• 2+ year of experience in the product management domain with strong task prioritization skills.
• Good communication and project management skills.
• Decent hands-on Excel and SQL Experience.
• Detail oriented and has a deep sense of ownership with accountability.
• Ability to quickly adapt and resolve conflicts in a multi stakeholder scenario.

What Sun King offers:

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.