We are looking for a Mobility Product Technician to join our Mobility Product group, as we scale up and drive digital and financial inclusion across our markets.
About Us
At M-KOPA, we are revolutionizing mobility through innovative electric motorcycle solutions that are transforming lives across our markets.
This is an on-site role, and you would be working from our offices in Kenya, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Product Manager.
Responsibilities
- As a Product Technician, you will play a pivotal role in ensuring our electric motorcycles meet the rigorous demands of the boda boda use case while maintaining exceptional quality standards. You will be responsible for structuring and evolving repair processes for both cancelled and internally used electric motorcycles, conducting detailed audits of repair quality using our internal tools, and assessing repair quotes to guarantee quality work at competitive pricing.
- Your technical expertise will drive our Product Validation and Testing (PVT) initiatives, where you’ll provide structured, constructive feedback through official company communication channels that directly influence product improvements. This is a unique opportunity to work at the intersection of technical operations and product development, where your insights will shape the evolution of our electric motorcycle offering.
- You will be testing and assessing our vehicles against real-world conditions, gathering valuable feedback from our test riders and customers, and translating this intelligence into actionable recommendations for our product managers. If you thrive in a hands-on environment, love working with cutting-edge electric vehicle technology, and want to contribute to sustainable mobility solutions that drive financial inclusion, this role offers the perfect platform to make a tangible impact.
- In this role, you will be instrumental in implementing and optimizing our electric motorcycle product usability and performance testing, while managing repair processes and ensuring seamless feedback integration with our Original Equipment Manufacturers (OEMs).
- You will work hands-on with our electric motorcycle fleet, conducting comprehensive product validation testing, coordinating technical operations, and serving as a critical bridge between our test riders, technicians, customers, and product development team.
Requirements
- We are looking for a technically proficient professional with a Diploma or Degree in a technical field such as Mechanical Engineering, Electrical Engineering, or Automotive Technology, combined with at least one year of hands-on technical experience, preferably in the mobility or motorcycle-related sector.
- Your understanding of electric motorcycle mechanics and electronics should be strong enough to perform diagnostic testing and repairs confidently, while your proficiency with technical tools and equipment enables you to work efficiently in a fast-paced environment.
- You should possess strong reporting skills with proven experience in Microsoft Office tools, particularly Excel and Word, as you will be creating and updating product test plans and documenting PVT testing results using company tools such as Safety Culture, Zoho CRM, and Notion.
- Your analytical mindset allows you to examine data, identify trends, and solve complex technical problems, while your excellent verbal and written communication skills ensure you can relay structured feedback effectively to stakeholders at all levels. We value candidates who demonstrate sharp attention to detail, natural problem-solving abilities, strong teamwork orientation, and effective time management skills, as you’ll need to prioritize daily testing and repair tasks while maintaining quality standards.
- An A2 driver’s license is an added advantage. You must be willing to work in a hands-on environment, interacting regularly with test riders, technicians, and customers, and comfortable operating in a dynamic, often fast-paced setting where your technical decisions directly impact product quality and customer satisfaction.