Relationship Officer BD – Life & General Insurance

Location: Mombasa region and Nairobi region

Purpose of the Job:

The incumbent will drive business for Rafiki Microfinance Bancassurance by onboarding supporting life and general insurance clients at the branch in liaison with the Bancassurance underwriters.

Duties & Responsibilities

• Design and implement effective marketing strategies to sell insurance solutions to new clients and upselling/cross selling to existing clients.
• Contact potential clients and create rapport by networking, cold calling, using referrals etc.
• Develop leads, schedule appointments and collect information from clients on their risk profiles in order to offer them customized solutions.
• Establish strong customer and community relationships plus follow up with customers as needed.
• Launch and track insurance claims with claims department to ensure client and company satisfaction and solidify trust and safeguard reputation.
• Coordinating end to end processing of bank`s IPF, disbursement and transfer of the same to Rafiki Bancassurance for issuance of annual covers to our clients on bank asset businesses.
• Liaising with the finance team in coordinating debtors’ reports and action points identified from time to time, reviewing and monitoring status of debt levels and time on risk considerations.
• liaising with Rafiki Microfinance Bancassurance underwriting in negotiating on competitive rates for our clients.
• Daily monitoring of Production report and ensure all branch business have been receipted, approved and posted in the production report
• Ensuring Instructions to place cover from the branches are handled/dealt with within the set TAT`s and covers sent to clients
• Renewals-ensuring no loss of insurance income to RMBI by at least retaining 90% of existing clients
• Debt Management: Liaise with RO and branches to ensure all insurance premiums are paid within the set Finance policy guidelines and timelines
• Identifying training gaps and executing training, Lead generation and closure
• Following up on cancellation notices from insurance companies for policies to be cancelled.
• Liaise with the finance department to ensure client`s insurance premiums are received
• appropriately to avoid future reconciliation issues.
• In charge of new business and also the existing branch portfolio.

Key Competencies, Skills, Qualifications and Experience

• Bachelor’s degree in business r elated Field
• 3 – 4 Years work experience in a similar role in the insurance filed
• Certificate of proficiency in insurance or Diploma in insurance is an added advantage.
• Interpersonal skills
• Networking skills
• Resilient and persistent spirit
• Attention to details
• Relationship Management
• Negotiation skills
• Problem solving skills
• Proficiency in MS Office
• Confidentiality
• Integrity

How to Apply

Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for and job location on the e-mail subject on or before 16th April 2025.

Note: “Only shortlisted candidates shall be contacted”