Senior Investigation Officer
To supervise yard, ensure cars security, conduct fraud investigations,supervise maintenance officer work, process customer loan applications, ensuring quick loan disbursements, proactively work with leads to achieve loan issuance targets in order to facilitate the attainment of the strategic goals.
RESPONSIBILITIES
- Conduct anti- fraud investigations in the car yard.
- Oversee overall duties of all team members
- Supervise yard and maintenance officer work
- Ensure security of cars.
- Ensure cleanliness of cars and the yard.
- Process cash sales.
- Process customer loan applications, ensuring quick loan disbursements
- Take clients through the various Mogo products and terms (Car-re Financing)
- Collect and process all necessary documents
- Conduct proper KYC and fraud prevention
- Remain customer’s point of contact for loan questions.
- Supervise yard inventor
- To know and work according Car yard police
MAIN TASKS
- Efficiently coordinate and undertake fraud investigations and allegations of violations of company policies, procedures, standards, guidelines, and applicable rules and regulations.
- Develop policies and procedures and share best practices to minimize fraud.
- Conduct proper KYC and fraud prevention
- Selling repossessed cars within given timelines.
- Be responsible of all the Car in the Yard
- Be responsible for all inventory in yard
- Approve Vehicle release
- Facilitate processing of sales documents
- Organize inspections, photos of cars
- Ensure cars are prepared for sales e.g. organizing for small repairs, cleaning etc.
- Ensure excellent customer experience through services provided and follow up on
- all enquiries for repeat business and referrals
- Prepare monthly report on car sales
- Achievement of set car sales targets
- Operating as the lead point of contact for all matters relating to car asset re financing.
- Providing pro-active, accurate, detailed, and comprehensive product presentation
- to clients.
- Generating new sales using potential and existing customer networks.
- Process customer loan applications, ensuring quick loan disbursements.
- Collect and process all necessary documents
- Maintain sound relationship with existing and potential corporation partners,
- consult and introduce services the company is providing.
- In case of necessity substitute other asset finance officers to provide a nonstop Car re financing.
- Prepare and submit reports and performance analysis to the Manager
- Any other duty assigned by the supervisor.
What you will need:
- University degree in Criminology, Investigations, Law, Business Administration, Business Management or other related fields.
- Formal training and/or certification in various law enforcement methodologies/fraud examination or investigation.
- At least 5 years of relevant experience in investigation is a must.
- Proven sales experience in Automotive industry experience is an added advantage.
- High level of integrity.
- Demonstrated expertise in theories, concepts and approaches relevant to investigations and practical use of investigation techniques.
- Strong business acumen and strategic thinking.
- Ability to be proactive and detect fraudulent activities originating from both internally and externally.
- Strong coordination, planning and leadership skills including ability to influence Senior Managers by consistent and clear communication.
- Excellent leadership skills.
- Excellent communication and interpersonal skills.
- Strong analytical & problem-solving skills.
- Ability to adapt quickly and work independently.
- Fluent in English and Swahili
- Previous experience in Boda-boda/car financing is an added advantage
- Strong communication, reporting, negotiation, and networking skills.
- Good MS Office skills
- Excellent Swahili and English language knowledge