Overall Responsibility:
Underwriting, vetting, set-up, renewal, servicing and support, reporting, documentation and management of schemes, and handling of related queries from clients and intermediaries on existing schemes
Key Responsibilities
- Constant review of scheme loss ratios and provide proactive suggestions to aid in claims control
- Monthly running of the premium and marketing reports against targets set (GWP)
- Client interactions – to be able to deal with our customers face to face as walk ins or when we visit clients
Investigation:
- Recognize trends of issues and where other processes are going wrong and being proactive in recommending solutions.
- Familiarize with system to note it’s extremes and what needs to be adjusted to suit market trends.
- Provide the necessary support to intermediary by training them on the medical products
- Liaise with the underwriters, actuarial and business development teams to evaluate the products being sold and equally when designing new ones.
- Organize and attend meetings with clients e.g. member educations, health talks, quarterly service review meetings etc.
- Supervise scheme setup to ensure it’s accurately and timely done.
- Supervise to ensure prompt debiting and dispatch of premium invoices and the renewal/commencement premium schedules to the client/intermediary
- Coordinate with outsourced card production team on preparation of medical cards (Smart/Photo) for all eligible members and ensure the same is done with the TAT’s required.
- Review and signing-off of policy documents and dispatch of the same to the relevant clients within the stipulated TAT’s and ensure follow-up to have our copies returned
- Review, ensure timely execution of Contracts and dispatch of the same to the relevant clients within the stipulated TAT’s and ensure follow-up to have our copies returned
- Support in renewal process by reviewing and advising on renewal terms based on loss ratios and profitability index
- Premium volume increase through organic growth by selling additional benefits and enhancements
- Supervise service levels and benchmark our customer service standards against the market
- Hold forte on behalf of the Assistant Underwriting Manager while he/she is away.
Skills and Competencies Required
- Team leadership skills
- Health Benefits Plan Management
- Database Administration
- Customer Service
- Continuous Innovation
- Excellent communication and multi-tasking skills
- Market Awareness
- Policy Processing
- Team Player
- Presentation Skills
- People management skills of both external and internal partners
- Integrity and honesty
Knowledge & Experience
- At least 5 years’ of experience in Healthcare Underwriting preferably as a supervisor in a medical underwriting insurance environment.
- Addressing operational concerns and issues, monitoring overall customer satisfaction.
- Demonstrated experience engaging intermediaries at high level.
- Developing and implementing operational procedures and policies
Academic and Professional Qualifications required
- Degree in Actuarial Science/Statistics or Business-Related field
- ACII or DIP AIIK qualifications
How to Apply
Applications should be addressed to the Group Human Resources Manager, Madison Group Limited, Email: hr_recruitment@madison.co.ke so as to be received by Sunday 26th January, 2025.