Coseke Kenya is seeking a motivated and eager-to-learn System Support Engineer Intern to join their technical team. This internship offers hands-on experience in technical support, software troubleshooting, and client service within a dynamic ICT environment.
The intern will work closely with experienced engineers and cross-functional teams to support clients, learn system operations, and contribute to ongoing projects.
KEY RESPONSIBILITIES
Technical Support & Client Assistance
- Assist in providing first-level technical support to users under supervision.
- Help troubleshoot basic software and system issues.
- Support the management of ticketing systems and track assigned issues.
- Document common issues and solutions for knowledge base development.
Pre-Sales & Product Support
- Support the team in preparing technical demonstrations and presentations.
- Assist in gathering user requirements and documenting findings.
- Participate in product demos and client meetings for learning purposes.
Bid & Proposal Support
- Assist in compiling technical documentation for proposals.
- Support the team in preparing bid-related materials and submissions.
Customer Experience & Project Support
- Work with team members to ensure smooth on-boarding of clients.
- Assist in user training and system adoption activities.
- Support project implementation tasks as assigned.
Innovation & Learning
- Participate in system testing and feedback sessions.
- Support development of internal tools or demo applications.
- Conduct research on new technologies and industry trends.
Quality & Compliance
- Adhere to company policies and quality standards.
- Support documentation required for ISO and internal processes.
- Participate in continuous improvement initiatives.
LEARNING OBJECTIVES / KPIs (FOR INTERNSHIP SUCCESS)
- Timely response to assigned support tickets
- Ability to troubleshoot and escalate issues appropriately
- Active participation in team tasks and projects
- Quality of documentation and reports
- Demonstrated improvement in technical and soft skills
- Positive feedback from supervisors and team members
QUALIFICATIONS & REQUIREMENTS
Education
- Bachelor’s degree in Information Technology, Computer Science, Software
- Engineering, or a related field.
- Relevant professional certifications are an advantage. Technical Skills
- Basic knowledge of software systems and IT concepts
- Familiarity with: Web technologies (HTML, CSS, JavaScript)
- Programming basics (e.g., PHP, Java, or Node.js)
- Databases (MySQL, MongoDB, or similar)
- Willingness to learn modern frameworks (e.g., Laravel, React)
DURATION & BENEFITS
- Internship duration: 3–6 months
- Opportunity for full time employment based on performance
- Hands-on experience with real projects and clients
- Mentorship from experienced professionals
How to Apply
Send your CV and a brief cover letter to hr.ke@coseke.com. Subject: System Support Engineer Internship