About the Role
As the Country IT Operations Technician, you will be responsible for managing the IT Operations, Projects, and Services for our Zambia Program. You will be working alongside the Deputy Country Director of the Zambia Program and ensuring that the Zambia IT Operations complies with One Acre Fund’s Global IT Standards.
Responsibilities
IT Operation and Management:
- Adhere to Country IT Operations policies, processes, and guidelines
- Resolve up to Tier 2 Technical (endpoints, networks) incidents and service requests within SLAs
- Comply with endpoints (laptops and tablets) and network processes
- Smooth execution of IT support exercises (endpoint maintenance, inventory data cleanup, performance testing, etc.)
- Monitor CCTV & GPS systems
Project Management:
- Deliver high-quality IT projects on time
- Independently define project scope, milestone(s), and timelines
- Follow the Tech standard PMP
Clearly define roles for project participants:
- Technical leads from within IT Ops
- Domain experts and business owners from customer departments.
- Vendors/procurement
Career Growth and Development
We have a strong culture of constant learning and we deeply invest in our people. You’ll have weekly check-ins with your manager, access to mentorship and training, and regular feedback on your performance. We’ll hold career reviews every one-three months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and gain rewarding technical experience.
Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:
Technical Skills: