About the Role

As the Senior Nairobi Administrative Supervisor, you will lead day-to-day operations at our Nairobi office and staff apartments, ensuring a safe, well-maintained, and welcoming environment for all staff and visitors. You will lead the Nairobi-based facility services team and deliver high-quality administrative support while driving efficiency, sustainability, and continuous improvement in our facility operations. This role plays a critical part in delivering cost-effective services that that positively impact productivity and result in an excellent experience for all staff.

You will be a part of Corporate Operations department and will report directly to the Facility Services Management Specialist. This role is based in Nairobi and is fully onsite.

Responsibilities

• Oversee daily operations for the Nairobi office and apartments, ensuring a clean, safe, and efficient work and living environment for staff and visitors.
• Manage access protocols, cleaning schedules, maintenance tasks, and health and safety standards following organizational SOPs.
• Supervise Facility Service Officers and cleaning vendors, providing mentorship and fostering a performance-driven team culture.
• Manage assets, consumables, and recurring service payments, ensuring cost-effective use and procurement.
• Support event coordination at the office, including partner engagements for smooth execution of internal events.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• 3+ years of experience managing office or residential facilities, with experience delivering high-quality service standards and knowledge of administrative practices
• 1+ years of experience in team leadership and managing external partners with the ability to build a performance-driven and service-oriented team culture.
• Hands-on experience coordinating events, including managing logistics, vendors, space setup, and support services.
• Experience with facilities operations, including cleaning, maintenance, asset management, consumables control, and visitor access protocols.
• Proficiency in using Google Workspace and digital tools to track budgets, stock, schedules, and team performance.
• Experience in budget management is an added advantage
• Working knowledge of health, safety, and security standards, and how to implement them in an office.
• Ability to work in a fast-paced environment with multiple priorities and deadlines