Job Description
- Relationship Management – Managing and retaining good relationship with intermediary to ensure smooth & maximum retention of business.
- Dispatch of renewal terms
- Initiate approval of renewal terms in liaison with the reinsurance team to be competitive.
- Arranging and attending renewal review meetings with intermediaries
- Responsible for the allocated renewal budget.
- Closing the renewal business (Ensuring renewal confirmations) and obtaining the risk notes before month closure
- Ensure premiums payments plans are obtained at the point of confirming renewals.
- Review of accounts performance to ensure weeding out of toxic accounts.
KEY TASKS AND RESPONSIBILITIES
- Managing the renewals cycle by ensuring the terms/notices are dispatched by 15th of every month.
- Maintain good relationships with intermediaries and ensure maximum retention of profitable accounts.
- Participate in renewal meetings with intermediaries and clients to review and retain renewal business.
- Seek opportunities to cross-sell or upsell to existing clients by reviewing insurance portfolios and foster organic growth.
- Provide excellent and prompt customer service for maintenance of a positive reputation for the business.
- Resolve any customer complaints/issues/concerns in a prompt and professional manner, where necessary escalate to the various departments/authorities for closure.
- Maintaining and updating the renewal tracker
- Daily follow ups of renewals with the intermediaries through phone calls, visits, and emails
- Confirming renewals and obtaining the risk notes
- Collecting market intelligence for strategic renewal decisions to support retention.
- Monthly follow up on recovery of lost/unrenewed business
SKILLS AND COMPETENCIES
- Sound Technical Underwriting skills.
- Intensive and extensive product knowledge
- People Management and overall managerial skills
- Good analytical skills
- Customer service skills
- Good Communication Skills
- Computer Literate with good knowledge of Excel
KNOWLEDGE & EXPERIENCE
Experience:
- Minimum 5 years’ experience
QUALIFICATIONS
- Degree in insurance or business related.
- Professional qualification (CII or IIK) or good progress