Technical Support Specialist
What we’re looking for:
- Outstanding fluency in English with high level of confidence to communicate with native English speakers.
- Proficiency in both Windows and Linux operating systems
- Experience troubleshooting IIS, Windows Services, and VM environments with ability to debug application crashes, registry errors, and permission issues.
- Proficiency in reading and analyzing system or application logs to diagnose problems.
- Organized, with strong communication skills, able to effectively share information with both technical and non-technical audiences.
- Strong problem-solving and troubleshooting skills with basic understanding of computer systems, mobile devices, and common troubleshooting methods.
- Willingness to learn and develop skills in technical support and remote device management.
- Working hours: 44 hours per week.
- Coverage hours: 2 pm – 10 pm EAT
Desirable skills (not required):
- An Associate’s or Bachelor’s degree in one of the following fields is preferred: Information Technology, Computer Science, Network Administration, Cybersecurity
- Familiarity with Windows Server and cloud-based systems (Azure, AWS, GCP)
- Experience troubleshooting boot errors, user profile corruption, and system crashes.
- Familiarity with PowerShell, Bash, or Python is a significant advantage.