PURPOSE:

Reporting to the Software Engineering Manager within the Digital and Innovation Department, the Senior UI/UX Designer will be pivotal in crafting superior customer-centric user experiences solutions across our digital platforms. The successful candidate will spearhead the design of our digital channels and user experiences across products and platforms. This is a strategic and hands-on leadership role ideal for someone who is not only highly creative and detail-oriented but also capable of translating business needs into intuitive, user-centric designs and interfaces. The candidate will be responsible for establishing and scaling the design practice within the organization, setting standards, processes, and strategies that will guide brand and product design initiatives company-wide.

PRIMARY RESPONSIBILITIES:

• Collaborate with product managers, stakeholders, and engineers to understand business requirements and translate them into intuitive wireframes, low-fidelity prototypes, and high-fidelity mock-ups.
• Lead and execute end-to-end design processes, from discovery and user research to final delivery.
• Define and implement a scalable design system and style guide to ensure consistency across products and platforms.
• Own the visual and interaction design of key digital channels including web, mobile, and internal platforms.
• Use tools like Figma to develop design concepts, flows, and prototypes with pixel-perfect accuracy.
• Develop and evolve the organization’s design methodology, processes, and best practices.
• Establish and grow a design department from the ground up, including recruitment, mentorship, and training of new designers.
• Champion brand consistency, accessibility, and innovation across all design touchpoints.
• Conduct user testing and feedback loops to iterate and improve designs.
• Partner with marketing, development, and leadership teams to align product and brand goals.

Key Skills, Knowledge, Experience and Behavioural Competencies
Academic and Professional Requirements

• Education    Bachelor’s Degree    Design, Human-Computer Interaction (HCI), Visual Arts, Computer Science, or a related field

Experience Required:

 Description    Required years of experience

• Proven experience in UI/UX design, creative direction, or product design, ideally in a digital-first or SaaS environment    5+ years

 Skills & Knowledge Required:

• Strong portfolio showcasing a range of wireframes, user flows, mock-ups, and final UI designs across web and mobile platforms.
• Expert-level proficiency in Figma and familiarity with tools like Adobe XD, Sketch, Illustrator, or Photoshop.
• Strong understanding of design systems, accessibility standards, and user-centered design principles.
• Experience defining and following design processes (e.g., Double Diamond, Design Thinking, Agile UX).
• Ability to transform ambiguous problems into clear, actionable design solutions.
• Demonstrated experience building and scaling a design function or team is highly desirable.
• Excellent communication and presentation skills — able to articulate design decisions to non-design stakeholders.
•  A passion for design, innovation, and continuous improvement

Preferred/Bonus Skills –

• Background in branding or marketing design in addition to product UX/UI.
• Experience working in agile environments or cross-functional teams.
• Familiarity with motion design, animation tools, or prototyping platforms like Framer or Principle.
• Exposure to tools for remote collaboration and design feedback (e.g., Miro, Zeplin, Abstract).