Purpose of the Role:
- Ensure oversight and reporting on the following areas:
- System availability and resilience including Disaster Recovery Planning and Backup
- Data center resilience
- Capacity management and planning
- Incident and event management including Root cause analysis and lesson learnt ; SLA management (external/internal) and Vendor management
- User access management including Privileged access management and Remote access management
- System requirements analysis
- Product and Software testing; Code and release management
Key Outcome
- Overall reduction of the Technology risk profile.
- Achieve 99.99% uptime for digital platforms and core banking systems by 2026 through quarterly DR testing.
- Conduct annual technology risk assessments across six jurisdictions, identifying and mitigating risks (e.g., DRC conflict impact).
- Optimize billion digital investments for ROI tracking.
- Reduce operational disruptions by 50% through enhanced monitoring within year
Qualifications
Qualification / Certifications:
- Master’s/ bachelor’s degree in information technology or engineering.
- CISA or CRISC; Cloud certification preferred.
Experience:
- 5+ years in IT risk management and technology governance, with 1+ years in a supervisory role within a financial, Technology or Telco institutions.
- Expertise in operational resilience, system uptime, and disaster recovery, with experience in jurisdictions facing geopolitical risks (e.g., DRC, South Sudan).