Objective of the Role

• The objective of this role is to ensure smooth communication and support for Frenchspeaking participants by managing the Help Desk, responding to inquiries, pre and
• during the Festival.

Scope of Work / Responsibilities

• Serve as the first point of contact for bilingual English/French participant inquiries regarding Festival logistics and preparation.
• Provide information (in French) on event schedule, venue layout, transportation, accommodation, dining, and other logistics.
• Maintain a daily record of inquiries and resolutions for reporting.
• Translate Help Desk communications (written and verbal) between French and English where required.
• Support real-time translation for participants seeking logistical clarity.
• Provide support as needed to French speaking participants via phone, email & in person as briefed.
• Work closely with the Festival team to escalate and resolve issues promptly.
• Report daily to the assigned supervisor on key participant needs and recurring issues.
• Support the implementation of accessibility measures for French speaking participants with special needs.

Deliverables

• Daily log of Help Desk inquiries, responses, and resolutions.
• Final summary report highlighting common participant concerns and recommendations for future festivals.

Duration of Assignment

• The assignment will run from 1st September to 11th December 2025 to allow for pre-event preparation and post-event support.

Required Qualifications & Competencies

• University Degree in Event Management, Business, Development, or Social Sciences, or relevant experience in lieu
• At least 3 years’ experience in an event or logistics coordinating role, or relevant experience, preferably in gender justice, women’s rights, or a non-profit/NGO setting.
• Experience working in a decentralized, virtual setting.
• Fluency in both French and English (spoken and written) are mandatory
• Proven experience in customer service, hospitality, event management, or help desk roles.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to work under pressure in a fast-paced, multicultural environment.
• Knowledge of feminist spaces and sensitivity to diversity, equity, and inclusion principles is an added advantage.