Job Description
- Ensure that all customers receive a consistently high-quality service by effectively managing and developing all available resources (staff, systems, processes) and ensuring that a strong customer-focused service culture becomes entrenched in the branch.
- Grow the Branch Balance Sheet, Income Statement and Account volume in line with set targets. Ensure that cross-selling opportunities are actioned, and customers are migrated to more appropriate and cost-effective channels.
- Proactively identify and assess the risks faced by the branch and maintain an effective system of controls to reduce exposure. Maintain a high level of integrity and ethical standards.
Qualifications
Type of Qualification:
- First Degree
- A Masters’ &/or any supplementary tertiary qualifications will be an added advantage
Experience Required
- Personal and Private Banking
- 5-7 years
- Experience Managerial experience in Banking and with specific experience in overall Branch Management
- Overall management experience of over 5 years with a Minimum 3 years as a Branch Manager.
- Experience in other customer facing roles will be an added advantage