To thrive in this role, you need to have:
- Continuously monitor network infrastructure and client services to ensure optimal performance, availability, and stability.
- Track and report on all cooling and power systems to prevent outages and maintain operational integrity
- Trigger timely alerts and updates on network status to technical and support teams, ensuring SLA compliance
- Proactively communicate with stakeholders during incidents or service degradation to ensure transparency and coordinated response.
- Disseminate information on scheduled network maintenance and provide continuous updates until full-service restoration is achieved.
- Manage and track access to Fiber buildings, Collocation sites, and Data Centers for authorized personnel during support and maintenance.
- Prepare daily shift handover reports, generate weekly/monthly network health reports, and compile ad-hoc reports as needed
- Preparation of incident reports in collaboration with all stakeholders from vendors to internal teams within set SLA.
- Monitor third-party vendor performance, facilitate quarterly service reviews, and develop proposals for continuous improvement in network and client services.
QUALIFICATIONS, SKILLS AND EXPERIENCE
- A degree in an IT related discipline.
- CCNA certification.
- 2-3 years’ experience in an ISP technical environment.
- Experience with network management systems.
- Advanced knowledge in ISP networks and services (designs, protocols, best practices) and Enterprise infrastructure.
- Knowledge of Network infrastructure and operations would be an added advantage.
- Attention to detail and ability to work long hours and under pressure with minimum supervision.
- Excellent fault resolution and analytical skills.
- Excellent interpersonal, communication and reporting skills.
- Self-motivated and a team player.