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Customer Care Agent – (Chat) at Mogo Kenya

Expired
Job Overview
Employment FullTime
Location Nairobi Kenya
Experience At least 1 year
Education Level Bachelor's Degree
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Opportunities Meet Aspirations

MOGO is one of the few financial companies globally that finances cars of any age, brand, or model. We empower our customers to choose vehicles from trusted dealerships through our user-friendly online car portal. 

Mogo Auto Limited recently signed a commitment letter with Development Finance Corporation (DFC), for a $10 million loan to finance electric vehicles in Kenya. 

Our goal is to facilitate upward social mobility across Kenyan communities by providing innovative and sustainable financial solutions. We strive to build mutually beneficial partnerships with our customers, helping them find the best deals and guiding them through the purchasing process. 

What you will need:

  • Diploma/Degree in Business, Communication, Customer Service, or related field.
  • At least 1 year of customer service experience (digital chat/email preferred).
  • Excellent written communication, typing accuracy, and speed (minimum 35–40).
  • Ability to multitask and manage multiple chats/emails simultaneously without compromising quality.
  • Strong problem-solving and conflict-resolution skills.
  • Proficiency in CRM/ERP systems and digital messaging platforms.
  • High attention to detail, with the ability to work quickly under pressure.
  • Fluency in English and Kiswahili (both written and spoken).

With us you will:

Feel Good

  • a competitive salary
  • a friendly and dynamic work environment
  • an excellent well-being program:
  • health insurance (after probation period)
  • pension scheme (after probation period)
  • active social life and events

Win

  • Fast results without the friction of bureaucracy
  • great victories due to the transparency of the company and its goals
  • bonuses and awards for the great work
  • participate in victory celebrations with your co-workers

Grow

  • together with an intelligent team
  • yourself and the company with the established feedback culture
  • your knowledge with training possibilities

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