Job Purpose
The job holder is responsible for:
- Driving branch performance against key performance standards as communicated and agreed with the head of business segment in areas such as; Balance sheet growth (funded and non-funded lines) sales growth & income contribution, cost performance, credit management, employee satisfaction, customer experience & Operational risk & control management.
- Providing the right leadership to branch staff and inculcate a high-performance culture at branch level.
Key Responsibilities
- Prospect for new business from new and existing clients.
- Prepare call reports with recommendations and submit them for approval.
- Drive branch business performance by achieving growth in performance parameters.
- Monitor branch sales performance and portfolio growth to meet targets.
- Identify business improvement opportunities and suggest service enhancements, product improvements, and process changes.
- Understand local business drivers impacting branch performance.
- Submit weekly activity reports including business acquired and customer issues.
- Analyze financial statements, assess credit requests, and present findings and recommendations to approvers.
- Manage collateral registration process and ensure timely securities perfection.
- Oversee excess drawings and loan arrears to maintain asset quality.
- Ensure branch service excellence through monitoring and resolution planning.
- Build a motivated branch team, ensure compliance, and monitor operational performance while maintaining high service standards.
Qualifications and Competencies
- Bachelor’s Degree in a Social Science or related field Professional Qualifications / Membership to professional bodies/ Publication
- Relevant professional qualification;
- Member of a relevant professional body Work Experience Required
- Over Ten (10) years’ relevant experience with over Three (3) years in management in a similar organization.
- Strong leadership skills
- Executive disposition
- Demonstrate high levels of integrity
- Excellent communication and interpersonal skills