Job description
The Associate Collaboration Technical Services (TS) Systems Integration Specialist is an entry level subject matter expert, responsible for learning the skills to work closely with the TS Systems Integration team to action configurations, installations and attend to break/fix events that are deemed less complex in nature.
This role works towards associate level certification, whilst at the same time developing business knowledge to action configurations, installations and attend to break/fix events that are deemed less complex in nature.
Key responsibilities:
- Develops the ability to start ‘owning’ portions of an installation, break/fix incidents, and problem management.
- Functions jointly with the CX and Collaboration Implementation Engineering team to meet client requirements.
- May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support under guidance to customers.
- Action less complex configurations and installations
- Attend to less complex break/fix events
To thrive in this role, you need to have:
Technical Skills:
- Basic IT Knowledge: A solid understanding of fundamental IT concepts, including hardware, software, networking, and operating systems.
- Problem-Solving Skills: The ability to identify, analyze, and resolve technical issues.
- Learning Agility: A keenness to learn new technologies and adapt to changing technological landscapes.
- Attention to Detail: Meticulous attention to detail to ensure accuracy in tasks and troubleshooting.
- Ability to develop an understanding of fundamental project management and administration processes
- Fast learner and with a curious mindset. Display a strong learning orientation
Soft Skills:
- Communication Skills: Effective verbal and written communication to interact with colleagues, clients, and vendors.
- Teamwork: The ability to collaborate effectively with team members.
- Time Management: Strong time management skills to prioritize tasks and meet deadlines.
- Customer Focus: A commitment to providing excellent customer service.
- Positive Attitude: A positive and hands-on proactive approach to work.
- Problem-Solving: A logical and analytical approach to problem-solving.
- Adaptability: The ability to adapt to change and learn new skills quickly.
Academic qualifications and certifications:
- A Degree in computer science, information technology, or related fields. Specialized training/certifications in new technologies and legacy systems or equivalent is an added advantage
Required experience:
- This is an entry level role, however, some work experience in a technical implementation engineering or similar role in the IT industry is an added advantage.