Job Reference No. NBK/ICT/01/2025

Position Scope:

• The Job holder will be responsible for providing first level technical support to ensure availability, performance and capacity of all Banks’ hardware. The role will include research, testing and support of the computer hardware and other related equipment with regards to best practice and the Bank’s ICT guidelines.

Key Responsibilities:

• Perform first level support for all servers and computers, accessories, operating systems, office suites and critical bank applications.
• Resolve all problems logged promptly and appropriately and update help desk tickets in a timely fashion.
• Ensure readiness of ICT Infrastructure for new branches and new system implementations and integrations.
• Facilitate hardware repairs including acquisition of spare parts as may be required.
• Manage escalation of issues to service providers and achieve fast turn-around time of repair jobs.
• Participate in relevant end-user training for PC based facilities as may be required during rollouts.
• Participate in regular reviews of end-user PC needs to help in meeting increasing demand, and providing input to budget requirements and reviews.
• Perform basic installations/upgrades of PC based hardware/accessories, operating systems and office productivity suite to meet user demands.
• Facilitate ICT hardware disposals from head-office and branches based on obsolete and/or un-repairable equipment

Skills & Experience:

• A University Degree in IT, Computer Science or related field
• At least three (3) year’s relevant IT working experience in a financial institution or related sector.
• Two (2) year’s experience in providing system support in a busy ICT enabled environment
• ITIL Certification, Oracle/MS SQL certification, Knowledge in Linus, AIX & Virtualization will be an added advantage.
• Knowledge of Banking policies and procedures.
• Public Data
• Good communication & interpersonal skills.
• Team player
• Excellent research, analytical, and problem-solving skills.
• Strong persuasion, management and communication skills
• Strong organizational skills
• Excellent stakeholder management skills
• Creative approach, with the ability to anticipate challenges and develop innovative solutions;

How to Apply:

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Friday, 26th September 2025

Indicate Name & Job Reference No. on email subject.

Please note that applications received after the deadline will not be considered.

Only shortlisted candidates will be contacted for the next stage/s of the process.