Job Objective/Purpose
Provision of quality care and quality services in line with Avenue Healthcare’s defined policies, protocols, procedures and standards.
Job Objective/Purpose
Provision of quality care and quality services in line with Avenue Healthcare’s defined policies, protocols, procedures and standards.
Key Responsibilities
- Accurate and clear documentation of patient history, physical examination, investigations, and management.
- Initiate and maintain proper management and treatment of patients
- Appropriate and early consultation and referral of patients to specialists.
- Daily updates of the patients progress to the patient and the next of kin.
- Facilitates patient admissions, necessary consents and discharges.
- Undertake clinical procedures per training.
- Conducting CMEs and research.
- Participate in morbidity and mortality meetings as required.
- Participation in incident reporting, root cause analysis and Quality Improvement Plan
- To champion evidence based practice and continuous skill improvement
- Rotation in various departments as and when required
- Review of medical reports and provision of patient updates to insurance companies when required
- Participation in daily/weekly/monthly department meetings as required.
- Conduct timely ward rounds and patient reviews when required.
- Ensure that the resources needed to provide quality care are available for each patient in the unit (required HR, equipment, supplies, services).Report and escalate any deficiencies to the OPD/Hospital Manager.
- Maintain a positive work attitude and foster team work.
- Maintain patient privacy and confidentiality at all times.
- Ensure patient satisfaction through quality of care, communication, feedback and escalation through the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement. Ensure the facility is financially viable and demonstrate growth;
- Increase the quality and diversity of services offered in the facility. Support marketing activities to ensure growth in client numbers.
- Ensure financial objectives are met by managing costs within budget, timely and accurate billing of drugs and services, enforcing exclusions, seeking pre-authorizations, proper documentation and timely delivery of invoices.
Person Specification
- Bachelor of Medicine and Bachelor of Surgery
- A valid Kenya Medical Practitioners’ and Dentists Council Licence (KMPDC)
- Updated BLS, ACLS/ATLS certificate
- 3 years’ experience
- Strong interpersonal and communication skills
- Attention to detail
- Result Oriented