Job Purpose
The purpose of the job is to provide support to the Internal Assessor through analyzing and determining the extent of liability/damages on all claims, reported damage claims with a comprehensive cover, and assess and review external assessment reports.
Key Responsibilities
- Review reports from external assessors, ensuring the accuracy of information provided and flagging any discrepancies.
- Conduct site visits to verify facts listed in claimant forms and received reports, under the guidance of the Internal Assessor.
- Visit garages to track inspections and confirm the progress of vehicle repairs, reporting findings to the Internal Assessor.
- Assist in salvage committee activities as a member, providing support in decision-making processes.
- Identify and flag potentially fraudulent claims, providing initial recommendations for further investigation.
- Provide guidance and instructions to service providers as required, ensuring clarity and adherence to company policies.
- Ensure the safety of client vehicles under the company’s custody, conducting regular checks and reporting any issues.
- Maintain the company’s salvage register, ensuring proper, accurate, and timely recording of salvaged parts.
- Assist in preparing the monthly salvage catalogue, ensuring proper disposal of vehicles and other salvaged parts.
- Negotiate prices of vehicle repairs with garages, ensuring fair prices for the insurer and reporting negotiations to the Internal Assessor.
- Provide estimated repair durations and follow up with garages to ensure timely completion of repairs, updating the Internal Assessor on progress.
- Any other responsibilities assigned to the jobholder by the Claims Manager from time to time..
Qualifications and Experience
- A minimum of a Diploma in Automotive/mechanical engineering.
- A Certificate of proficiency from the College of Insurance is an added advantage
- A minimum of three (3) years of experience in Assessment for Insurance