Technology Vendor Manager
This role is responsible for overseeing the strategic management of technology vendors and optimizing their performance to align with the bank’s goals. The primary purpose of this role is to develop and execute a comprehensive Technology vendor management strategy that enhances efficiency, reduces costs, mitigates risks, and ensures the delivery of high-quality products and services from technology vendors.
Key Responsibilities;
- Develop and execute a comprehensive technology vendor management strategy to selecting, engaging, and overseeing external technology providers to ensure they align with the Group’s goals, deliver value, and minimize vendor risk.
- Collaborate with Supply Chain Management (SCM) and business owners to evaluate all contractual documentation (MSA, SLA, SOWs) including pricing models, compliance requirements, and exit strategies, for potential Technology vendors.
- Coordinate with system and business owners to ensure sufficient budgeting is provided for all vendor contracts every financial year.
- Monitor and report on the performance of Technology vendors to ensure delivery is in line with contractual obligations, performance metrics and escalate breaches to SCM and Legal for remediation/compliance enforcement.
- Collaborate with SCM and Software Asset Management (SAM) to continuously assess and mitigate Technology vendor risks such as data breaches, regulatory non-compliance, license non-compliance, and supply chain disruptions.
- Build long-term technology vendor relationships and partnerships through regular service review meetings with vendors in conjunction with System and Business owners across the group.
- Follow through the implementation of service improvement plan/initiatives as documented in the CSI register in collaboration with various stakeholders across the group related to Technology Vendors.
- Act as a central point of contact and escalation for IT vendor/stakeholder issues and coordinate, control and resolve issues/problems by devising alternative courses of action and contingency plans including innovative approaches.
- Ensure all IT Services and products across the group are supported by valid contracts and contract milestones including expiry and renewal processes are tracked and escalated.
- Liaise with SCM and legal partners to review, report on and revise contractual agreements as necessary.
The Person
For the above position, the successful applicant should have the following:
- Bachelor’s degree in any IT/Business Related field (Required)
- MBA or Msc (Added Advantage).
- Professional qualification/Certification in ITIL Foundation or Project Management (Required)
- Certification in Certified Supply Chain Professional (CSCP) or equivalent (Added Advantage).
- Certification in Certified Contract Manager (CCM) or equivalent legal/contracts certification (Added Advantage).
- At least 6 years’ work experience.
- At least 6 years’ experience in IT service delivery, IT contract management, or general vendor management.
- At least 6 years’ experience in negotiating and managing contract life cycles, with an emphasis on technology or IT service agreements.
- At least 3 years’ experience in Project management, sourcing, business analytics, vendor relationship management, procurement, or prior vendor performance management background.
- At least 2 years’ experience in managing large complex contracts in one or more IT categories, including hardware, software, service, and communication.
- At least 2 years’ experience working with all key departments/internal stakeholders and knowledge of procurement and vendor management practices.
- At least 2 years’ experience in project management
- At least 1 year experience in People Management
The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
To be considered your application must be received by Friday,10th Oct 2025.
Qualified candidates with a disability are encouraged to apply.
Only short-listed candidates will be contacted.