Parts sales Advisor

Purpose:

Parts sales through Retail and Workshop counter.

Key Responsibilities

Parts Sales

• Establish customer base over the retail counter & Digital Platforms (electronic mail, telephone, WhatsApp)
• Generate new sales of irregular and inactive customers through cold calling as well as aggressively up selling.
• Process parts sales orders through workshop.
• Support Parts Ordering Analyst on improving quality of demand forecasting.
• Perform substitution checks & Submit to Inventory Manager for action.
• Manage Parts returns as per the relevant SOPs’.

Customer Support  

• Answer to customer walk in, telephone, email & any other form of inquiries and follow to completion of sale.
• Follow up with customers after the sale to ensure satisfaction.
• Increase customer base and review customer feedbacks on level of service delivery.
• Servicing pending customers back orders and regularly update customer of progress of VORs & Backorders.

Manage quotations and reporting.

• Generate quotations, orders, picking list and closing of invoices.
• Liaise with warehouse personnel to ensure efficient and timely deliveries.
• Filing accurately and neatly LPO’s and invoices for easy archiving.
• Submit VOR order parts list to Parts Ordering Analyst for prompt action.
• Record lost sales on ERP with the view of minimizing future stock outs.
• Report the quality of inventory in relation to Parts sales (fill rate & service level).
• Responsible for documentation & archiving of parts documents (Invoices, LPO’s & Special Orders Parts deposits receipts).

Product Knowledge and SOPs

• Refresher training on changes in electronic catalogues/Entrepreneur Resource Planner.
• Update product knowledge through active participation in technical trainings for non-technical.
• Active participation in departmental and company programs (campaigns etc.), meetings & seminars
• Adherence to company policies and standard operating procedures (SOP)
• Any other duties as assigned by immediate supervisor

Academic Qualifications

• Degree or Diploma in Business Management, Mechanical or any other related course from reputable institution.

Experience

• Minimum of 2 years’ experience in Auto Parts business.

Skills

• Sales & negotiations skills.
• Sales performance tracking and reporting.
• Excellent interpersonal and communication skills.
• Computer literacy and familiarity with standard office computer applications.