Job Description

Valley Hospital is a leading Level 4 hospital in Nakuru City offering both inpatient and outpatient services. We are seeking to recruit a Customer Care Officer – Call Centre to join our Client Services Department. 

This role is essential in managing inbound and outbound calls to provide timely assistance, information, and support to patients, families, and external stakeholders. The position ensures smooth communication within the hospital, enhances patient satisfaction, and upholds Valley Hospital’s commitment to excellent customer service. 

Requirements

Minimum Qualifications 

• Diploma in Communications, Media Studies, or a related field 
• Minimum of two (2) years’ experience in a similar or related role within a busy call centre or healthcare environment

Skills Required 

• Proficiency in Customer Relationship Management (CRM) and call centre systems 
• Strong understanding of hospital services and general operations
• Excellent communication and interpersonal skills with a patient-centred approach
• Ability to manage multiple calls, prioritise tasks, and maintain accuracy under pressure
• Competence in using phone systems, automated call distributors (ACD), and digital communication tools
• Strong documentation and reporting skills with attention to detail