Job Description
Our Company Africa Safari Trips is a Netherlands-based company and is one of the leading safari companies in Africa. We are seeking to engage a passionate and results-driven individual to fill the position of Customer Satisfaction and Sales Support Officer. He/ She will be the primary contact person for emergencies from our clients, and ensure seamless customer experiences from arrival to departure. He/she will also be responsible for supporting our international sales team
What You Will Do
- Be available 24/7 for emergency support during customer travel.
- Manage ground inquiries, including direct bookings and payment verification.
- Collaborate on safari-related complaints with the relevant departments i.e. reservations and transport team.
- Follow established procedures for issue resolution.
- Occasionally meet the customers for major issue resolution
- Handle refunds to the customers as approved and directed.
Qualifications
- Excellent knowledge of the tourism industry and current trends
- Knowledge of major safari destinations in Kenya
- Strong communication skills with proficiency in English
- Proficiency in additional language i.e German is needed
- Critical thinker and problem solver
- Good knowledge of tour planning software
- At least 2 years of experience in a similar role
- Degree/Diploma in travel and tourism management, hospitality, or similar relevant education