HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Mortgage Business Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.
This role involves working closely with our customers and team to manage mortgage loans and applications. You will be actively involved in customer acquisition and onboarding processes. This role requires both independent and team-based work.
You will work closely with our clients and find the best mortgage loans for them. You’ll estimate creditworthiness by combining information from client interviews and financial documents. Submitting applications and reporting on their progress will also be part of your mortgage loan officer duties.
- Deadline: 2025-11-07
- Category: Mortgage Business
- Subsidiary: HFC
Principle Accountabilities
- Providing home loan solutions to customers looking to purchase property by evaluating customer’s financials.
- Taking the potential customers through our products and services as well as helping them make decisions as to what best suits their needs
- Assisting the customers with the mortgage loan application process
- Reviewing loan applications, verifying information, and determining eligibility
- Onboarding new customers and assisting the customers with the initial step in the mortgage application
- Actively updating customers on changes in policy, eligibility, application status, or any other information
- Responding to customer inquiries in a professional manner
- Ensure compliance with confidentiality policies throughout the process
- Build a supportive referral network (e.g. with clients, developers, and real estate agents)
- Resolving customer issues in a timely manner
- Attending promotional events, to showcase our mortgage proposition and ensure conversion of leads derived from the activation
- Creating weekly, monthly, and annual reports
- Other duties as assigned.
Key Competencies and Skills
Skills
- Experience as a mortgage loan officer or in a similar role
- Previous experience in sales or customer support is an asset
- Great analytical skills
- Excellent communication, influencing, and negotiating skills
- Good organization and administrative skills
- High integrity and reliable
- A strong team player
- Ability to work with minimal supervision
Minimum Qualifications, Knowledge and Experience
Requirements for the Job
To succeed in this role, it is important to be client-oriented and have strong analytical skills. A degree in Finance or Business is a plus.
- Bachelor’s degree in Finance, Economics, Business administration, Accounting or related field of study
- 2-5 years experience of experience in a similar role
- Keen attention to detail and analysis are required
- Customer Service skills