Senior Relationship Manager Mortgage Business

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our ICT Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

Reporting to the Head of the Mortgage Business, the Senior Relationship Manager Mortgage Business will Drive the Mortgage Business proposition through selling, and growing business and ensure that there is an increased product utilization and usage of all bank products and service.

• Deadline: 2025-11-07
• Category: Mortgage Business
• Subsidiary: HFC

Principle Accountabilities

• Maintain and grow the existing mortgage business customers through enhanced relationship management
• Partner with the HFDI and Scheme team: The SRM will be required to work closely with the HFDI & Scheme team to leverage its distribution to deliver solutions across the country
• Constantly engaging signed-up partners to ensure maximum uptake of solutions
• Ensure 100% participation in product promotional activities, customer events, and scheduled product clinics.
• Establish new Retail banking business relationships within the existing Corporate, SME & Institutional Banking customers’ base
• Planning and preparing client presentations: A large part of the role will be to communicate clearly to prospective clients the solutions that the bank offers. The target group would be large corporates, SMEs, and individuals, and the presentations should be suited to the right target group
• Achieve the set asset targets in terms of numbers and values
• Identify and manage strategic partnerships that are value adding to the customers and the company.
• Ensure product knowledge is embedded in the Relationship team i.e. Soft skills, product knowledge, selling, and operational skills, and promote a culture of performance, belonging, and ownership amongst the colleagues.
• Manage and coordinate the Mortgage Centre support from customers sign ups to completion of sales transaction.
• Work closely with branch and mortgage teams to ensure referrals are generated and customers are offered appropriate solutions.
• Generate market intelligence reports with view to improve the company’s offering.
• Continuously review the Business process and recommend measures that are likely to improve efficiency
• Drive high level customer service and client satisfaction through customer engagement both internal and external: Engages with customers at the highest levels across the economy in industry, government, regulators, suppliers, communities
• Develop and grow relationships with existing customers
• Identifying opportunities for business development and providing insightful feedback on products and solutions that help in the customization and development of new product solutions
• Continuously builds industry knowledge through engagement with players in the industry, and through other knowledge sharing/building interventions: periodicals, seminars, workshops, forums etc
• Working knowledge of the legal and regulatory framework and policies related to lending the types of Credit Facilities offered and the unique challenges of lending to each segment. Proficient in due diligence and pre-approval and verification procedures
• Functional understanding of the product. Can communicate and present the value proposition of the product to the customer and colleagues

Key Competencies and Skills

Technical and General Competencies

• Must be honest, fair and just with self and others and demonstrates integrity in work and business contacts
• Continuously builds and strengthens networks for the institution within all spheres of the economy within the region at all levels of commerce, government, society etc
• Takes responsibility for actions, projects and people. Able to take initiative and work under own direction, initiates and generates activity and introduces changes into work processes and is able to make quick, clear decisions which may include tough choices or considerable risks.
• Selling and Negotiation Skills, Demonstrated experience in policy development and implementation.
• Experience in development of market intelligence reports, and awareness of latest developments within the real estate industry.
• Excellent interpersonal skills, presentation and communication skills, both written and verbal.
• Strategic Orientation, Commercial and financial Acumen
• Leadership, Planning and organization Skills.
• The flexibility to work outside normal office hours as may be required from time to time.

Minimum Qualifications, Knowledge and Experience

Education

• University Degree – Upper 2nd Class Honours or equivalent Professional qualifications in relevant field.

Experience:

• At least 5 years banking experience, 3 of which must be in Sales
• Knowledge and understanding of the processes and procedures of lending.
• Ability and Flexibility to travel widely and be accessible to Property Finance partners