Flight Attendant Team Lead at Jambojet

Location: Nairobi, Kenya
Department: In-flight Services
Reports to: Pilot in Command (on flight duty) and In-flight Services Supervisor (administratively)

Role Purpose Statement

Under the general direction and guidance of the In-flight Services Supervisor, the Flight Attendant Team Lead (Flight Purser) is responsible for overseeing cabin operations during flights. This role involves leading the cabin crew team, ensuring the highest standards of passenger safety, service, and comfort, while serving as the main liaison between cabin crew and flight deck officers.

Accountability

• Accountable for the implementation and adherence to safety and security standards on board the aircraft at all times.

Authority

• Authorized to apply all safety, security, and service standards and procedures as outlined in the Operations Manual.
• Authorized to make decisions on risk tolerability when risks are deemed acceptable.

Key Responsibilities

• Lead and manage the cabin crew team, ensuring efficient and effective teamwork during flights.
• Oversee and ensure adherence to all safety and security procedures, conducting safety briefings and checks, and coordinating with the flight deck for smooth operations.
• Deliver and supervise high-quality passenger service, addressing any concerns or needs to ensure a pleasant flight experience.
• Act as the primary liaison between the cabin crew and flight deck officers, ensuring clear and effective communication.
• Drive revenue through onboard sales of meals, beverages, and duty-free items while maintaining high service standards and minimizing wastage.
• Direct and coordinate cabin crew during emergencies, ensuring proper execution of safety procedures and passenger management.
• Mentor and guide cabin crew members, promoting professional growth and adherence to company standards.
• Ensure compliance with aviation regulations and company policies, maintaining accurate in-flight documentation and reports.
• Collect and analyze passenger feedback to continuously improve service quality.
• Ensure adherence to company grooming and uniform standards by self and crew to uphold the airline’s professional image.

Know How

• Technical Knowledge: In-depth understanding of cabin service operations and in-flight protocols; proficient in safety and emergency procedures.
• Management Skills: Strong leadership and coordination abilities essential for leading cabin crew teams.
• Human Relations Skills: Excellent communication, interpersonal, and conflict resolution skills to handle diverse in-flight situations effectively.
• Specialized Knowledge: Knowledge of aviation regulatory compliance, including KCARs and ICAO standards, and best practices in airline customer service.

Problem Solving

• Thinking Environment: Dynamic and varied, covering both in-flight and ground responsibilities.
• Thinking Challenge: Balancing the delivery of top-tier passenger service with strict safety and operational standards.

Accountability

• Freedom to Act: Authority to manage cabin crew operations and make real-time decisions on in-flight service and safety.
• Magnitude: Directly impacts passenger experience, safety, and crew performance.
• Impact of Decisions: Influences passenger satisfaction, operational safety, and the airline’s overall reputation.

Qualifications

• Education: Minimum of a Diploma or equivalent in Hospitality or a related field (Bachelor’s degree is an advantage).
• Experience: Minimum of 2 years’ experience as a cabin crew member, with prior leadership experience preferred.
• Certifications: Valid Cabin Crew Member Certificate; membership in professional aviation bodies is an added advantage.

How to Apply

Interested and qualified candidates are encouraged to apply by following the official application instructions provided by Jambojet on their careers page or relevant job portal.