QUALITY ASSURANCE OFFICER

Reporting to the Chief Executive officer and operationally to Chief Operations Officer

Purpose: Ensure effective and efficient continuous quality improvement in the hospital, timely deliveries and satisfied patients/ visitors due to the quality advancement of the hospital and its services.

Job Duties and Responsibilities

• Provide education to all hospital staff to clarify the role of the Quality Management Department as well as their role in quality management and KQMH
• Oversees, maintains and coordinates the implementation of a Quality Management System in line with KQMH.
• Effectively co-ordinates the assessment of current operation processes at the Hospital to improve the quality
• Consults with CEO and critical committees as appropriate to finalize and advance the quality management goals.
• Undertakes quality initiatives, internal audits, and risk management as due in conjunction with the Quality Improvement team
• Institute plans and programs geared towards provision of high standards of quality health care services
• Ensure that the definition of quality is aligned with the national policies of quality management in health.
• Assesses organizational/departmental readiness and identifies strategies to achieve quality improvement goals.
• Facilitates teams by coaching and advising team members to fulfill their role in Quality Improvement team and work improvement teams.
• Work together with Public Relations office in undertaking internal and external customer exit surveys and report the outcome
• Together with the QIT team, are responsible for the suggestion boxes
• Effectively communicates improvement that is made to work teams, staff, managers and in-charges throughout the organization.
• Recommend development of quality assurance mechanisms on services
• Ensure compliance with environmental, health and safety regulations.
• Ensure effective monitoring and evaluation of employed quality and monitoring standards.
• Give guidelines for various quality healthcare requirements to relevant departments
• Review and ensure proper maintenance of test records
• Enforce and train on quality assurance and on environmental, health and safety regulations, and international standards.
• Effective participation in preparation of budgets and control.
• Conduct regular hospital quality assurance and health and safety inspections and benchmarking.
• Actively participate in relevant quality assurance committees
• Perform any other duties that may be assigned from time to time

Applicants Qualifications, Experience, Competencies and Attributes

• Diploma /Bachelor’s in a Medical related course with proficiency in Quality Management Systems
• Minimum of two (2) years of relevant experience in Quality Management Systems in a hospital setup is an added advantage
• Certification in Quality Management Systems
• Good understanding of ISO Management Systems
• Must have demonstrated ability to handle departmental budgets, resources, processes, projects and relationships
• Should have thorough knowledge of the relevant industry/sector as well as knowledge of regulatory requirements affecting the relevant sector
• Must have ability to plan, organize, implement and evaluate departmental goals
• Must demonstrate ability to handle multiple and conflicting priorities, and work under strict deadlines.
• Should have strong analytical and be result oriented
• Must have high standards of integrity and ethical practice
• Must be capable of functioning effectively both as a team player and a team leader
• Must have management and Leadership skills
• Must have ability to accurately plan work assignments, prioritize tasks and deliver deadlines
• Should have problem solving and decision making abilities
• Should be an effective communicator with the ability to handle both internal and external communication
• Should demonstrate ability to identify and respond to risk areas within the department
• Should have effective people management and conflict resolution skills
• Must have knowledge in use of MS office packages

How to Apply:

Interested candidates may apply by sending their application to: recruit@sttheresahosp-kiirua.com quoting the job title (QUALITY ASSURANCE OFFICER) on the email subject. Deadline of application is Friday 14th November 2025.

We appreciate your interest in joining our team and look forward to reviewing your application.