Debtor’s Officer
Aga Khan Health Services
The position
The Aga Khan Hospital, Kisumu (AKHK) is an Institution of the Aga Khan Health Service, Kenya, which is an Agency of the Aga Khan Development Network. The Hospital is part of a network of health facilities, which includes Hospitals and Outreach Health Facilities across East Africa. The Aga Khan Hospital, Kisumu is in an exciting growth phase and has attained acknowledgment of its quality by achieving ISO 9001:2015 certification, ISO 15189:2022 accreditation for laboratory services, Safe Care level 5 accreditation and is at advanced stage of attaining Joint Commission International Accreditation. AKHK has Outreach Health Services at Kisii, Kakamega, Kitale, Bungoma, Kericho, Kibuye-Kisumu, West End- Kisumu, Busia, Homa – Bay, Migori, Bomet, Eldoret, Kimilili, Nyamira and Kabarnet. The Hospital is seeking to attract interested and qualified candidates to fill the following positions within the Finance Department:
DEBTOR’S OFFICER
OVERALL RESPONSIBILITY
Reporting to the Assistant Manager Debtors, the successful candidate will be expected to properly manage and reconcile debtors’ accounts to ensure the accounts are serviced in accordance with the hospital policy and the agreed corporate credit terms and to ensure no unnecessary accumulation of bad debts.
KEY RESPONSIBILITIES
- To provide advice and assistance to the debtors’ manager in debt collection, by, mail, telephone or in person.
- Deal with routine correspondence with regard to any collection or recovery issue.
- Prepare refunds and write-offs including journals and credit notes and pass these to the appropriate Senior Officer for authorization
- Liaise with outside Debt Collection Agencies
- Downloading and reconciliation of accounts and sending them to clients
- Identify and notify clients of due accounts by mail, telephone, or personal visits in order to solicit payment
- Identify and monitor overdue accounts (accounts with 90 days and over) giving them priority and more attention,
- Record information about financial status of customers and status of collection efforts and perform various administrative functions for assigned accounts, such as recording address changes and key contact persons
- Review of reconciliations and accounts rejects status
- Department cost consciousness.
- Participate in Department’s Inventory control and Counts exercises
- Actively participate in the hospital’s quality and customer care initiatives as per institutional policy and framework and as may be called upon.
- To ensure delivery of cost-effective services
- To deliver quality services in the operations
- To deliver customer service excellence
The requirements
- Bachelor of Commerce (Accounting/Finance Option), CPA II or equivalent
- Certificate in Debt/Credit Management an added advantage
- Proficiency in Ms Excel
- High negotiation and debt collection skills
- Good customer service skills
- A minimum of 2 years’ experience in Debt management