Credit Control Officer

The position

The Aga Khan Hospital, Kisumu (AKHK) is an Institution of the Aga Khan Health Service, Kenya, which is an Agency of the Aga Khan Development Network. The Hospital is part of a network of health facilities, which includes Hospitals and Outreach Health Facilities across East Africa. The Aga Khan Hospital, Kisumu is in an exciting growth phase and has attained acknowledgment of its quality by achieving ISO 9001:2015 certification, ISO 15189:2022 accreditation for laboratory services, Safe Care level 5 accreditation and is at advanced stage of attaining Joint Commission International Accreditation. AKHK has Outreach Health Services at Kisii, Kakamega, Kitale, Bungoma, Kericho, Kibuye-Kisumu, West End- Kisumu, Busia, Homa – Bay, Migori, Bomet, Eldoret, Kimilili, Nyamira and Kabarnet.

The Hospital is seeking to attract interested and qualified candidates to fill the following positions within the Finance Department:
 

OVERALL RESPONSIBILITY

Reporting to the Credit Controller, the successful candidate will adhere to the provision of quality and efficient services to our customers and safeguard the Hospital revenue collection on the bills incurred by the clients, resolving all issues raised internally and externally about the outstanding bills and to ensure patients discharge process and clearance are done properly.

KEY RESPONSIBILITIES

• Focus on the areas of bills coverage both for corporate clients and Cash patients
• Carry out a range of duties including contacting clients by email, letter, phone and other means to follow up on letters of undertakings and payments.
• Admissions are checked, bills secured in the right corporate accounts and right amount of cash deposits are collected based on words.
• SHA notification is done and rebate captured in the bill.
• Provides accurate information to both Internal and External clients
• Communication with our clients ensuring quality care and teamwork
• Discharge of patients while striving to reduce the waiting time and ensuring the rebated amount is reflected in the bill.
• Final bill printed with all charges including doctors’ fees and biometrics captured as per the corporate’s requirements.
• Both Preauthorization and Claim forms are signed by the Patient before clearance is done.
• Avoid rejections from the corporate clients and bad debts
• Prepare invoices for dispatch to finance.
• Ensure standard and smooth flow of the process and procedures as per departmental policies.
• Deliver quality services in the Hospital.
• Maintain standard and smooth flow of the process and procedures as per departmental policies.
• Delivery customer service excellence

The requirements

• Bachelor of Commerce (Accounting/Finance Option), CPA II or equivalent
• Diploma in Business Management and Credit Management
• IT Related experience
• A minimum of 2 years’ experience in Debt management