Company Description
Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
- Attends work on time as scheduled
- Follows hotel standards regarding personal hygiene
- Minimizes dangers by following all safety rules and regulations
- Serves bar guests their orders promptly and courteously
- Accurately records guest orders and serves beverage orders. Ensure KOTs are received and no order is processed with out one.
- Ensures proper garnishing of drinks
- Checks periodically with guests to see if they would like anything else
- Informs guests of last call
- Arranges furniture in the bar area as needed
- Ensures that the working area and station is stocked with “mise-en-place” and kept clean and tidy at all times
- Maintains a thorough working knowledge of the bar menu, wine and beer list, and content of drinks to be able to advise guests on selection and promote additional sales accordingly
- Maintains and informs all staff of non-available items in the bar daily
- Constantly checks up on guests and attends personally to enquiries, requests or complaints by the guest with a “Yes I can!” spirit
- Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous
- Confers with the Bar Manager concerning set-ups and reservations
- Informs the Bar Manager immediately of any irregularities or complaints
- Helps out in other stations/restaurants/tasks when needed
- Knows Micros system functions and use
- Knows how to handle intoxicated individuals
- Has full knowledge of alcohol and liquor policies and regulations, and complies fully with them
- Brief staff daily on focus items to push on sales – non-moving items and slow moving items
- Create daily cocktail special of the day for the display that is attractive, train staff on the ingredients to give them the skill to sell to the guest.
- Be creative in coming up with new products and cocktails to serve to the guest – keep the bar up to date on trends to satisfy our clients
- Engage with clients around the bar and bond with them to create a memorable moment and Yes I Can! Service
- Keep track of any expiring items and make a plan with the bar manager on how to move these items before expiry
- Check on all bar equipment daily and report any issues to bar manager/engineering/ F&D Manager
- Entertain guests with a bar show when time allows
- Ensure orders are delivered in an acceptable time and all beverages are presented up to standard
- Ensure to always use approved measured recipes
- Stock take with Cost control is done accurately
- Ensure reconciliations are done daily to ensure variances are kept to a minimum