About the Role:

We are seeking a passionate IT Intern to join our team in Nairobi, Kenya. This role offers a unique opportunity to gain valuable experience in a fast-paced environment while supporting our critical work with children.

Responsibilities:

• Technology Innovation (10%) 
  • Collaborate with staff to identify needs for new or improved IT systems.
  • Document existing and new systems clearly and efficiently.
  • Assist with implementing and troubleshooting IT innovations.
• End User / Technical Support (60%) 
  • Provide daily IT support to staff on computers, applications, and IT systems.
  • Develop training materials and conduct training sessions on hardware and software usage.
  • Troubleshoot and resolve technical issues via email, phone, and other communication methods.
  • Perform preventive and corrective maintenance on desktops, laptops, scanners, projectors, and network equipment.
  • Support IT security and data protection training.
  • Assist with deployment of new systems and applications within the Nairobi office.
• IT Helpdesk (30%) 
  • Utilize the internal IT incident reporting system to log and manage support requests.
  • Document issues raised and actions taken for resolution.
  • Escalate major hardware, software, or equipment problems to vendors or technicians.
  • Ensure timely resolution of support tickets within established KPIs.

Qualifications & Experience

• Minimum Advanced Diploma or Degree in Information Technology or a related field.
• Familiarity with User Experience (UX) Research & Design and Design Thinking Process (a plus).
• Passionate about Business Process Automation, Analytics, and/or innovation.
• Experience with one or more general-purpose programming languages.
• Basic knowledge of visualization tools like Power BI (a plus).
• Familiarity with Microsoft Platforms (SharePoint, Power Apps).
• Basic understanding of System Administration and Networking.

THE ORGANIZATION

We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard. 

 We are working towards three breakthroughs in how the world treats children by 2030:

• No child dies from preventable causes before their 5th birthday.
• All children learn from a quality basic education and that,
• Violence against children is no longer tolerated.

Save the Children is an equal opportunity employer and seeks to employ and assign the best-qualified talent.