Branch Manager – Eastern Region
JOB PURPOSE
The jobholder will Coordinate with the Head – Branches in implementing and carrying out bank policy and procedures with respect to overall operations of branch. The role is responsible for business development within the branch market to meet or exceed business development goals; development, coaching and discipline of staff to assure appropriate proper branch sales and customer service given the Bank’s branch staffing model; and adherence to policies and procedures.
KEY RESPONSIBILTIES
- Branch strategic input and planning
- Business Growth & Development
- Marketing & Brand Management
- Relationship Management & Customer experience
- Branch Operations
- Leadership & People Management
- Risk & Compliance
ACADEMIC BACKGROUND
- University degree or above in a relevant business discipline e.g. business administration or finance.
- Master degree will be an added advantage.
WORK EXPERIENCE
Minimum 8 years’ working experience in a Banking environment, with sound exposure to Branch Operations, Credit Management and Business development, 4 years should be at a management role.
SKILLS & COMPETENCIES
- Sound knowledge of Retail Banking/SME products, services and processes together with exposure in retail banking branch operations or customer service delivery.
- Profound understanding of retail market, key competitors and offerings as well as our competitive edges to win quality customers.
- Thorough understanding of CBK regulatory framework and pertinent regulations impacting corporate customers.
- Strong leadership, marketing, sales and management skills.
- Highly effective communicator with excellent interpersonal and motivational skills.
- Solid performance management and motivational skills.
- Excellent relationship building and stakeholder management skills.
- Strong managerial, planning, analytical, decision-making, lateral thinking and project management skills.