Job Title: Branch Manager

Reporting Line: Head, Retail Banking

Roles & Responsibilities

1. Business Growth

• Drive market dominance and expand market share within the branch locality.
• Ensure the Business Office achieves and surpasses its overall budget.
• Stay updated on business environment trends to identify and maximize opportunities.
• Build and maintain strong networks with potential clients across all relevant customer categories.

2. Profitability Management

• Take full ownership of the branch’s P&L by managing human and material resources for sustainable profitability.
• Lead and motivate business segments within the branch to ensure maximum market coverage.
• Develop and implement strategies to increase share of wallet across all customer categories within the locality.

3. Branch Operations & Leadership

• Oversee all Business Office functions including market-facing activities and customer service.
• Ensure consistent delivery of excellent customer service across all touchpoints.
• Manage branch brand standards, ambience, and overall service environment.
• Ensure full compliance with all Bank and Regulatory policies, guidelines, and procedures.
• Provide leadership by directing, mentoring, and coaching the branch team to foster a strong learning and performance-driven culture.

Key Performance Indicators (KPIs)

• Achieve the approved Profit Before Tax (PBT) target for the branch.

Job Requirements

• First degree in any field from a recognized university.
• A second degree or relevant professional certification is an added advantage.
• Excellent banking knowledge with at least 5 years primary banking experience in sales or operations and minimum 2 years secondary experience in retail/commercial banking or branch operations with a leading industry player.
• Proficiency in Microsoft Office Suite.

Key Competency Requirements

Knowledge, Skills & Competencies

• Strong drive, energy, aggression, and passion for business development and customer acquisition.
• Technology-savvy with strong understanding of digital banking trends.
• Ability to assess customer needs and recommend suitable products and services.
• Strong selling and marketing abilities.
• Proactive, solution-oriented, and knowledgeable about the business environment.
• Dynamic, analytical, and able to work under pressure while maintaining professionalism.
• Strong networking skills for both internal and external stakeholder engagement.
• Excellent relationship management, communication, and interpersonal skills.

How To Apply

Once you click the link below, you will be directed to the UBA Bank recruitment portal. Submit your application by clicking the “Apply Here” button.