Collections Officer -Tenant Purchase Administration
HF Group is an integrated financial solutions provider that is registered as a non–operating holding company (under the Banking Act Cap.488) and regulated by the Central Bank of Kenya (CBK). HFDI, is the property development and investment subsidiary of HF Group. Over the years, HFDI has been involved in the development of landmark estates including Buruburu and Komarock.
Key Accountabilities
- Review and identify TPS accounts in early arrears and recommend optimal action plans to resolve outstanding arrears.
- Implement approved collection strategies and monitor account performance to ensure achievement of recovery targets.
- Maintain accurate, up-to-date data for the assigned portfolio to support production of daily, weekly, and monthly reports.
- Use analytics dashboards to identify risk indicators, non-adherence to repayment terms, and emerging credit stress.
- Conduct tenant calls or site visits to assess repayment capacity, negotiate repayment arrangements, and agree on restructuring actions where necessary.
- Prepare accurate daily, weekly, and monthly collection reports, highlighting key insights and emerging issues for management decision-making.
- Liaise with external stakeholders (e.g., auctioneers, Affordable Housing Board, lawyers) to facilitate recovery processes in line with approved procedures.
Deadline: 2025-12-11
Category: HFDI
Subsidiary: HFDI
Principle Accountabilities
- Accurate and timely reports indicating status of overdue accounts, recovery efforts, and performance indicators.
- Effective management of delinquent accounts leading to improved Portfolio at Risk (PAR) performance.
- Comprehensive documentation of all customer interactions, repayment arrangements, and follow-up activities.
Key Competencies and Skills
- Knowledge of CRM software and Microsoft Office Suite – Intermediate excel skills
- Solid customer service attitude with excellent negotiation skills
- Knowledge of KYC/AML compliance requirements
- Astute product knowledge
- Knowledge of portfolio management
- Commercial acumen
- Analytical skills
- Knowledge of relevant laws and regulations governing debt collection practices
- Proficiency in evaluating credit risk and making informed decisions on debt repayment plans based on risk assessment.
- Familiarity with credit scoring systems and models to evaluate credit risk accurately.
Minimum Qualifications, Knowledge and Experience
Academic and Professional Qualifications
- A bachelor’s degree in Finance, Business, or a related field is preferred.
Experience
- Minimum 2 years’ work experience in Credit, Lending, Debt Management, Collections, or Credit Analysis.