JOB PURPOSE

To grow the medical insurance portfolio by acquiring new business and sustaining existing business in line with the company’s strategic plans.

PRINCIPAL ACCOUNTABILITIES

Revenue Growth and Profitability

• Champion and implement the business acquisition strategy by growing medical revenue through retention, organic growth, and acquisition of new business in line with the Division’s growth strategy.
• Manage tender requests and quotation processes, ensuring turnaround times (TATs) are consistently met to maintain a healthy pipeline.
• Provide ease-of-doing-business tools for retail and SME products to empower intermediaries to quote and bind business in the field with minimal reference to Pacis, in line with underwriting guidelines.
• Liaise with underwriting to ensure renewal notices are issued at least 60 days before renewal dates and follow up to retain all profitable accounts in line with desired retention rates.
• Liaise with the credit control team to provide monthly statements and ensure adherence to the credit policy.
• Acquire new and develop existing key strategic partnerships.
• Manage intermediary agreements and ensure consistent compliance by all parties.
• Apply strong negotiation skills to secure appropriate targets, pricing, and margins for all business development opportunities.
• Collaborate with Management on topline goals, planning, forecasting, and maintaining short- and long-term business development plans aligned with the medical business strategy.
• Prepare weekly and monthly business development reports detailing initiatives, performance, and related activities.
• Ensure a high-quality customer experience for all business partners.

Relationship Management

• Establish and maintain professional relationships through networking with intermediaries.
• Host regular and relevant functions, as agreed with line management, to strengthen relationships and identify business opportunities.
• Share quarterly submissions and hit ratios with intermediaries to highlight positive or negative trends.
• Manage the quote-decline process to ensure relationships are not adversely affected.
• Implement a structured intermediary visit plan, ensuring Tier 1 and top Tier 2–3 intermediaries are visited weekly and reports maintained.
• Implement a structured training plan for intermediaries.

Market Intelligence

• Collect market intelligence through research, publications, internet sources, word of mouth, and networking to remain informed on market developments.
• Assess market opportunities and competitor sales sources by staying in touch with market forces and influences.

RELATIONSHIPS

• Reporting to: Assistant Business Development Manager – Medical Business
• Other Contacts:
  • Internal: Business Development teams, Medical Underwriting, Medical Claims & Case Management, Finance
  • External: Clients, Intermediaries

KNOWLEDGE AND EXPERIENCE

Academic Qualifications

• Bachelor’s degree in a business-related course (Insurance option, Marketing, Business Administration, Finance) or equivalent from a recognized university.

Professional Qualifications

• AIIK, ACII

Experience

• Minimum of five (5) years’ insurance experience, with at least two (2) years in medical sales.

Knowledge

• Strong understanding of the insurance industry.

SKILLS AND COMPETENCIES

• Visionary and strategic thinking
• Excellent negotiation and persuasion skills
• Tenacity and resilience
• Strong networking and interpersonal skills
• Excellent oral and written communication skills
• Ability to work with minimal supervision
• Leadership capability to manage a channel and deliver results
• Strong service mindset and attitude
• Problem-solving aptitude
• Self-driven with the ability to work independently
• Effective time management and prioritization skills
• Change leadership (operational and personal)
• Proven ability to drive results through accountability

Application Closing Date: 11th January 2026