Head of Collections & Debt Management
HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Credit Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.
To lead and manage the Bank’s end-to-end collections and debt management function across Retail, Business Banking, and Commercial Banking portfolios, ensuring optimal recovery, reduced delinquencies, regulatory compliance, and sustainable asset quality.
- Deadline: 2026-01-10
- Category: Credit
- Subsidiary: HFC
Principle Accountabilities
Strategy & Leadership
- Define and execute collections and debt management strategies across Retail, Business and Commercial Banking segments.
- Lead and develop multi-segment Collections Teams, including Early, Mid and Late-Stage recovery units.
- Establish segment-specific KPIs, recovery targets and governance frameworks aligned with the Bank’s risk appetite.
Collections & Recovery Management
- Oversee delinquency management, recoveries, restructurings, settlements, and write-off recommendations across all segments.
- Manage high-value and complex commercial accounts, including restructuring and legal recovery actions.
- Oversee and govern outsourced collection agencies, law firms and recovery vendors.
Risk, Compliance & Governance
- Ensure compliance with regulatory requirements, internal credit policies and fair customer treatment standards.
- Monitor and report portfolio performance, including NPLs, roll rates, cure rates and recovery trends by segment.
- Present portfolio insights, risk escalations, and recovery strategies to senior management and board committees.
Process Improvement & Analytics
- Drive improvements in collections processes, systems, and analytics, including segmentation and behavioral scoring.
- Partner with Credit, Legal, Finance, Operations, and Business teams to improve early warning mechanisms and reduce future delinquencies.
- Support portfolio reviews, stress testing, and provisioning inputs.
Stakeholder Management
- Act as the escalation authority for sensitive, high-risk, or high-value delinquent accounts.
- Liaise with regulators, auditors, and internal governance forums as required.
Key Competencies and Skills
- Strong leadership and people management skills.
- Sound credit judgment and negotiation skills.
- Excellent analytical and decision-making ability.
- Strong knowledge of legal recovery and asset realization.
- High ethical standards and customer-centric mindset.
- Excellent communication and stakeholder management skills.
Minimum Qualifications, Knowledge and Experience
- Bachelor’s in finance, Accounting, Economics, or related field
- CPA, ACCA, CFA, or Credit Management certification preferred
- Minimum 8–10 years’ experience in banking, with at least 5 years in Collections, Recoveries or Credit Risk management.