Job Overview

Pi Consulting Services Ltd (PYCS) is a fintech company seeking a vibrant and proactive Office Admin to support our growing and fast-paced business. The role is responsible for ensuring smooth office and administrative operations while providing effective support to management and diverse internal and external stakeholders. The ideal candidate will demonstrate strong attention to detail, adaptability to changing business needs, and the ability to work collaboratively across functions, contributing to a productive, well-organized, and engaging work environment.

Key Responsibilities

• Support day-to-day office operations, ensuring a well-organized, clean, efficient, and professional work environment.
• Manage front desk activities including calls, emails, visitor coordination, and general inquiries.
• Coordinate office supplies, facilities, vendors, and basic logistics support.
• Provide administrative support to HR and management, including documentation, data entry, and record maintenance.
• Assist the recruitment process by coordinating logistics, and supporting candidates and interviewers as required.
• Schedule and coordinate meetings, interviews, training sessions, and internal discussions.
• Assist in planning and executing employee engagement initiatives, internal events, and company activities.
• Support the administration of employee surveys and feedback initiatives.
• Compile basic reports, track participation, and maintain records related to engagement activities and HR initiatives.
• Serve as a point of contact for internal and external stakeholders, ensuring clear and professional communication.
• Ensure compliance with internal policies and office-related statutory requirements, including tracking renewals of licenses and permits.
• Process office-related expenses, reimbursements, and petty cash transactions accurately and within approved budgets.

Key Performance Indicators

• Maintain 98% accuracy in front desk and administrative operations.
• Ensure 95% satisfaction with the availability, organization, and management of office supplies.
• Respond to emails and general inquiries within 2 working hours, achieving a 95% response rate.
• Resolve 90% of office maintenance and security issues within 24 hours.
• Achieve a 90% satisfaction rate for employee engagement activities and internal events.
• Maintain 98% accuracy in expense processing and adherence to approved budgets.
• Ensure 100% timely renewal and accurate tracking of permits, licenses, and certificates.

Stakeholder Interactions

• The role involves supporting and coordinating with internal stakeholders, including all PYCS employees and the management and leadership team, as well as external stakeholders such as government and regulatory institutions, vendors, partners, and clients.

Requirements

Qualifications

• Bachelor’s degree in Business Administration or a related discipline
• Minimum 2 years of experience in an administrative, office coordination, or a related support role

Skills and Attributes

• Strong attention to detail and accuracy
• Excellent interpersonal and communication skills
• Effective organizational, planning, and time-management abilities
• Analytical mindset with adaptability to changing priorities
• High level of integrity, discretion, and confidentiality